Collections Officer

3 days ago

Brisbane, Queensland, Australia Nixil Full time $60,000 - $90,000 per year

Our client based in Eight-Mile Plains, Brisbane is an innovative provider of merchant cash advance solutions, specialising in delivering seamless, unsecured working capital to small and medium businesses across Australia.

We're seeking a motivated and detail-oriented
Collections Officer
to join our team. In this role, you'll be responsible for managing the collection of outstanding debts on behalf of the company, including recovery of written-off accounts. You'll ensure all collection processes are compliant with relevant legal and procedural requirements while maintaining a high level of professionalism and customer care.

This position also involves direct communication with customers and external partners, providing support with account enquiries and payment arrangements. It's a great opportunity to combine your collections experience with strong customer service and administrative skills in a dynamic, supportive team environment.

Key Responsibilities

  • Manage the
    daily collections and debit order process
    , including processing changes, handling unpaids, and liaising with merchants where required.
  • Assist with the
    recovery of written-off debts
    and contribute to meeting monthly collection and write-off targets.
  • Support the
    development and maintenance
    of collections and credit risk policies, training manuals, workflows, and other documentation.
  • Provide
    guidance and support
    to internal teams to ensure consistent collections and credit risk practices.
  • Assist in the
    preparation and presentation of reports and analysis
    on portfolio and operational performance.
  • Handle
    inbound calls and queries
    from customers and merchants, ensuring a high standard of service and accuracy.
  • Complete additional
    service-oriented and administrative tasks
    as assigned by your Manager.

About You

  • Strong attention to detail and excellent organisational skills.
  • Clear and confident communicator, comfortable engaging with customers and external stakeholders.
  • Previous experience in
    collections, accounts receivable, or financial services
    is highly regarded.
  • Ability to manage competing priorities while maintaining accuracy and efficiency.
  • Team player with a proactive and solution-focused approach.

Why Join Us?

You'll be part of a collaborative and supportive team that values professionalism, accountability, and service excellence. This is an excellent opportunity to grow your career in collections and credit risk within an organisation that values continuous improvement and teamwork.

Full working rights – Must be an Australian Citizen or Australian Permanent Resident

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