Collections Officer

6 days ago

Brisbane, Australia Dye & Durham Full time

**Description**:
Are you a proactive and detail-oriented professional with a knack for building rapport and recovering outstanding accounts? We’re looking for a dedicated **Collections Officer** to join our dynamic finance team. In this role, you'll play a key part in maintaining the financial health of our organisation by managing overdue accounts, negotiating payment solutions, and ensuring compliance with company policies and regulatory requirements. If you thrive in a fast-paced environment and are passionate about delivering results, we want to hear from you.

This is a full-time hybrid role based in our Brisbane office 3 days a week.

**Key Responsibilities**:

- **Account Management**: Monitor and maintain a portfolio of overdue accounts ensuring consistent follow-up and resolution of outstanding debts.
- **Negotiation**: Work with customers to negotiate payment plans and settlement term, ensuring mutually agreeable solutions that protect the company’s interests.
- **Dispute Resolution**: Investigate and resolve discrepancies or disputes regards invoices, ensuring accurate account reconciliation.
- **Compliance**: Ensure compliance with legal and regulatory requirements related to debt collection procedures.
- **Collaboration**: Work closely with other team members, customer service departments to establish locate
- **Customer Service**: Provide excellent service to customers while maintaining professionalism and adhering to the company’s policies and procedures.

**Skills, Knowledge & Expertise**:

- **Experience**: Proven experience in collections, credit control, and customer services.
- **Communication**:Strong verbal and written communication skills with the ability to interact effectively with clients and internal teams.
- **Problem-Solving**:Ability to assess situations and make informed decisions to resolve collection issues.
- **Attention to Detail**:Strong attention to detail with an ability to manage multiple accounts and deadlines efficiently.
- **Negotiation Skills**:Skilled in negotiating and persuading clients to settle debts in a timely manner.
- **Office Skills**: Moderate Excel Skills, experience in NetSuite is preferred but not critical.

**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including 5 additional personal leave days, discounted health insurance, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

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