Collections Officer

6 days ago

Brisbane, Australia Dye & Durham Full time

**Description**:
Are you a proactive and detail-oriented professional with a knack for building rapport and recovering outstanding accounts? We’re looking for a dedicated **Collections Officer** to join our dynamic finance team. In this role, you'll play a key part in maintaining the financial health of our organisation by managing overdue accounts, negotiating payment solutions, and ensuring compliance with company policies and regulatory requirements. If you thrive in a fast-paced environment and are passionate about delivering results, we want to hear from you.

This is a full-time hybrid role based in our Brisbane office 3 days a week.

**Key Responsibilities**:

- **Account Management**: Monitor and maintain a portfolio of overdue accounts ensuring consistent follow-up and resolution of outstanding debts.
- **Negotiation**: Work with customers to negotiate payment plans and settlement term, ensuring mutually agreeable solutions that protect the company’s interests.
- **Dispute Resolution**: Investigate and resolve discrepancies or disputes regards invoices, ensuring accurate account reconciliation.
- **Compliance**: Ensure compliance with legal and regulatory requirements related to debt collection procedures.
- **Collaboration**: Work closely with other team members, customer service departments to establish locate
- **Customer Service**: Provide excellent service to customers while maintaining professionalism and adhering to the company’s policies and procedures.

**Skills, Knowledge & Expertise**:

- **Experience**: Proven experience in collections, credit control, and customer services.
- **Communication**:Strong verbal and written communication skills with the ability to interact effectively with clients and internal teams.
- **Problem-Solving**:Ability to assess situations and make informed decisions to resolve collection issues.
- **Attention to Detail**:Strong attention to detail with an ability to manage multiple accounts and deadlines efficiently.
- **Negotiation Skills**:Skilled in negotiating and persuading clients to settle debts in a timely manner.
- **Office Skills**: Moderate Excel Skills, experience in NetSuite is preferred but not critical.

**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including 5 additional personal leave days, discounted health insurance, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

  • Collections Officer

    4 days ago

    Brisbane, Australia KBH Solutions Full time

    salary on offer of $34 per hour plus Super - ASAP Start -Contract position with potential permanent placement - West End - Parking Leading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team. The roster available is 7am to...

  • Collections Officer

    2 weeks ago

    Brisbane, Australia MAAS Group Full time

    Maas Group are seeking a full-time Collections Officer to join our Shared Services team. The Collections Officer will be primarily responsible for processing customers refunds, reviewing account alterations, resolving client inconsistences and collecting overdue payments. The role requires someone with the ability to balance between maintaining trustful...

  • Collections Officer

    4 days ago

    South Brisbane, Australia Hudson Australia Full time

    We are seeking a diligent and proactive Collections Officer to join our client's team. The Collections Officer will be responsible for managing overdue accounts and ensuring timely payment from customers while maintaining positive relationships. **Key Responsibilities**: - Investigating and resolving any discrepancies or disputes related to billing and...

  • Collections Officer

    2 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $35 per hour **Collections Officer** 3 months Temp with a possibility of becoming permanent| Full-time | Start ASAP | Brisbane CBD | - Are you an experienced _ **_Collections Officer_**: - with _ **_exceptional customer service_**: -...

  • Collections Officer

    4 days ago

    Brisbane, Australia KBH Solutions Full time

    Salary $60K plus super plus good monthly commissions - Young dynamic company and team culture - Flexible work arrangements including a 9-day fn and early Fri finish available Are you ready to take your collections career to the next level, our client is seeking a Legal Recoveries / Collections Officer to join their fast-paced finance environment. This is a...

  • Collections Officer

    3 hours ago

    Brisbane, Australia KBH Solutions Full time

    Salary $60K plus super plus monthly commissions - Onsite Parking based in Southport - Flexible Working arrangements Our client is seeking a Collections Officer to join their fast-paced environment, good base salary plus monthly commissions. This is a busy collections role that requires a proactive positive attitude and a strong work ethic with an...

  • Collections Officer

    3 hours ago

    Brisbane, Australia KBH Solutions Full time

    Leading Organisation - Career Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls - Negotiating payments...

  • Collections Officer

    3 hours ago

    Brisbane, Australia Trace Personnel Full time

    Brisbane CBD location - Competitive Remuneration - Fun and collaborative working environement **The Role**: The main purpose of this role will be to provide efficient, responsive and professional service across a range of collection functions ensuring a positive outcome for the company and customers. You’ll be responsible for timely and effective...

  • Commercial Collections Officer

    1 week ago

    Brisbane, Australia KBH Solutions Full time

    Attractive Salary on Offer - Close to Public Transport - Milton Location / Hybrid Working from Home (3days) and Office - Strong Excel Skills required Credit / Collections Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy customer service /collections role that requires a proactive positive attitude and a...

  • Collections Officer

    2 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Recruiting an experienced collections officer to assist a busy team. **Your new company** This organisation strives to improve lives through the use of science and innovation. **Your new role** The role of Administrative Staff is to provide administrative services to support the effective provision of research and development activities. This involves the...