Customer Care Consultant

6 days ago

Melbourne, Australia Blackwoods Full time

**Great career development opportunity for an ambitious person**:

- **Outstanding employee benefits + Great salary package**:

- **A full time role based at Scoresby**

We are looking for an enthusiastic **Customer Care Consultant **to join our team of passionate customer service representatives based in **Scoresby **to provide an exceptional level of service to all our internal and external customers.

**Your key responsibilities will include but are not limited to**:

- Assist account managers with customer quotes, enquiries, and upkeep
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Previous experience in a high-volume call centre environment
- Exposure or experience with industrial safety products will be highly regarded
- Outstanding customer service skills with a ‘customer first’ approach
- High attention to detail in a fast-paced environment
- Demonstrated problem solving skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are essential

**What’s on offer**:

- Job security with a proud Australian company
- Competitive salary package
- The opportunity to participate in the Wesfarmers Share Plan
- Supportive parental leave policy
- Up to 4-week Purchase leave option
- Team member discounts on company products
- Access to discounted offers from over 300 corporate partners
- Ongoing career development and training
- Employee recognition programs
- Work in a fun and supportive team

As part of the Wesfarmers Industrial and Safety group, Blackwoods is Australia’s leading supplier of industrial and safety products with over 140 years’ experience delivering end-to-end specialist solutions across a multitude of industry segments. With a national footprint of over 70 branches and six Distribution Centres, we leverage global sourcing capabilities and strategic partnerships with world-class brands and suppliers to source the best products at the most competitive prices. We believe in providing outstanding service to our customers through our passionate teams, on time delivery and quality products.

This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment.

**Are you ready to start your career with an Industry leader? APPLY NOW**

**Position Title

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