Service Coordinator

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & support for professional development**:

- **We support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- ** Employee wellness portal** - discounted memberships (e.g. gym, spa)
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**:

- ** Achieve Job security**:

- ** Values based organisational culture**:

- ** Generous travel and Phone allowance**:

- ** Portable long service leave**:

- ** All personal protective equipment provided**:

- ** Engage in meaningful work helping Elders stay in their home**

**Do you enjoy working with people and making a difference?**

**This **position may be for you**

**Permanent full time, **76 hrs p/fortnight**

**Two positions, Immediate start**

**Monday to Friday 9am to 5pm**

**SCHADS Award Level 4 (negotiable on skill and experience)**

**+ 10.5% Superannuation + Not for profit Packaging**

**The positions are based in Kilsyth**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

We have an exciting opportunity for two (2) Service Coordinators to join our team. The primary purpose of the position is to manage and to support the effective delivery of MiCare’s Home Care programs. This includes managing Elder and care staff rosters for optimal service delivery, maintaining relationships with internal and external stakeholders, responding to Elder enquiries, facilitating onboarding, and supporting the Elder’s journey to enhance their independence and quality of life.

**Key Responsibilities**
- Manage rosters for optimal service delivery
- Monitor and maintain Rostering Systems to ensure maximum coverage of shifts
- Preparation and advance posting of rosters, negotiation of shift changes, document preparation and collection, and care staff record keeping
- Communicate roster changes to Elders and Care staff in an efficient manner
- Assist in processing of roster and general enquires
- Record inbound calls, transfer or record messages as required
- Manage personnel leave requirements and update computerised rostering system with changes, in a timely fashion
- Make amendments to care staff rosters as necessary
- Monitor care staff’s personal and annual leave coverage and advise Team Leader
- Maintain statistics regarding care staff annual and personal leave taken
- Preparation, management and archiving of Elders’ files
- Identify and provide information to Elders whose needs indicate that they may need additional support
- Provide support and advocacy for Elders and their carers as required
- Maintain up-to-date knowledge and information on Home Care / Support practices and activities
- Be actively involved with quality review for the programs ensuring your documentation and processes meet compliance
- Ensure government reporting is completed as required
- Ensure all Elders’ confidential information, care plans and agreements are correctly completed and stored securely
- Undertake all interactions with professionalism and work closely with others in the to enhance a team-based approach to the benefit of all
- Develop and maintain working relationships with relevant agencies and networks and promote MiCare Home Care programs
- Assist with internal service referrals to support direct care growth and sustainability

**About you...**

You will be proactive, self-motivated, positive, reliable, responsible and accurate with attention to detail. A professional approach, an ability to keep information confidential, creativity and latitude are personal attributes we seek from the successful incumbent.

**Qualifications and Experience**
- Certificate in Administration and/or Aged Care/Disability advantageous but not essential

**Skills & Experience**
- Be able to build strong relationships and to be able to deliver exceptional customer service
- Maintain a positive, respectful and solution focused attitude especially when managing competing priorities is essential.
- Have experience in rostering/scheduling of services
- Advanced computer skills in Microsoft Office 365, ability to use or pick up quickly rostering and scheduling software and customer management systems
- Excellent communication skills and exceptional attenti