Admin Manager

**Join Our Team as an Admin Manager**

Are you a proactive, customer-focused professional with strong leadership skills? We are seeking an **Admin Manager** to oversee administrative functions with a primary emphasis on delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy building positive relationships, this is the perfect opportunity for you

**About Us**:
At Clearworld, we pride ourselves on providing high-quality cleaning solutions to a diverse range of clients, including government and commercial sectors. Our success depends on efficient operations and outstanding customer support — and we need a dedicated Admin Manager to help us excel.

**Role Overview**:
As Admin Manager, your main responsibility will be to ensure all customer interactions are handled professionally, promptly, and courteously. You will oversee administrative processes, support client inquiries, and lead a team to maintain excellent service standards.

**Key Responsibilities**:

- Manage and oversee administrative staff to ensure smooth daily operations.
- Handle client onboarding, contract management, and service scheduling.
- Develop and implement customer service policies and procedures to enhance client satisfaction.
- Coordinate communication between clients and internal teams to ensure service delivery meets expectations.
- Monitor customer feedback and address issues or complaints efficiently.
- Support the sales team with administrative tasks related to client accounts.
- Maintain accurate records of client interactions, service requests, and feedback.
- Provide leadership, training, and motivation to the administrative team.

**Qualifications & Skills**:

- Proven experience in administrative management or customer service leadership.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Exceptional problem-solving skills with a customer-centric approach.
- Ability to handle multiple priorities and remain calm under pressure.
- Proficiency with Microsoft Office and customer management software.
- High level of professionalism, patience, and empathy.

**Preferred Qualifications**:

- Previous experience in the cleaning, facilities management, or service industry.
- Knowledge of CRM systems and office management tools.
- Leadership experience with a focus on customer service excellence.

**Why Work With Us**:
Join a reputable company committed to quality, teamwork, and customer satisfaction. We offer a supportive environment where your leadership can make a real impact.

**Next Steps**:

- Note: Only shortlisted applicants will be contacted._

**Job Types**: Full-time, Permanent

Pay: $73,587.43 - $162,319.85 per year

**Language**:

- English (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

**Location**:

- Kilsyth VIC 3137 (required)

Work Location: In person