Service Coordinator

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & support for professional development**:

- **We support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- ** Employee wellness portal** - discounted memberships (e.g. gym, spa)
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**

**Do you enjoy working with people and making a difference?**

**This **position may be for you**

**Permanent full time, **76 hrs p/fortnight**

**Two positions, Immediate start**

**Monday to Friday 9am to 5pm**

**SCHADS Award Level 4 (negotiable on skill and experience)**

**+ 10.5% Superannuation + Not for profit Packaging**

**The positions are based in Kilsyth**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

We have an exciting opportunity for two (2) Service Coordinators to join our team. The primary purpose of the position is to manage and to support the effective delivery of MiCare’s Home Care programs. This includes managing Elder and care staff rosters for optimal service delivery, maintaining relationships with internal and external stakeholders, responding to Elder enquiries, facilitating onboarding, and supporting the Elder’s journey to enhance their independence and quality of life.

**Key Responsibilities**
- Monitor and maintain Rostering Systems to ensure maximum coverage of shifts
- Preparation and advance posting of rosters, negotiation of shift changes, document preparation and collection, and care staff record keeping
- Communicate roster changes to Elders and Care staff in an efficient manner
- Monitor care staff’s personal and annual leave coverage and advise Team Leader
- Provide support and advocacy for Elders and their carers as required
- Ensure government reporting is completed as required
- Assist with internal service referrals to support direct care growth and sustainability

**About you...**

You will be proactive, self-motivated, positive, reliable, responsible and accurate with attention to detail. A professional approach, an ability to keep information confidential, creativity and latitude are personal attributes we seek from the successful incumbent.

**Qualifications and Experience**
- Certificate in Administration and/or Aged Care/Disability advantageous but not essential

**Skills & Experience**
- Be able to build strong relationships and to be able to deliver exceptional customer service
- Maintain a positive, respectful and solution focused attitude especially when managing competing priorities is essential.
- Have experience in rostering/scheduling of services
- Advanced computer skills in Microsoft Office 365, ability to use or pick up quickly rostering and scheduling software and customer management systems
- Excellent communication skills and exceptional attention to detail.
- Show initiative, enjoy working independently and in a team environment
- Have strong problem-solving and negotiation skills
- Be an exceptional team player and pitch in to support the team when needed
- Have experience working in the Aged Care Sector or Health Sector (desirable)

**A police check with no disclosable outcome, medicare evidence of current flu vaccination and full COVID-19 vaccination is required by MiCare for this position.**

**How to apply...**

**For enquiries**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

**APPLY NOW**

No recruitment agencies please