Tour Reservations Agent

7 days ago


Brisbane, Australia Jivaro Full time

**About the Role**:
We are currently on the search for a Tour Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings.

This is a customer service as well as sales role - if we meet or ideally exceed our client’s needs, and provide exceptional service and advice, the financial rewards will follow.

**Roles and Responsibilities**:

- Qualifying & recommending - determining a client’s needs, expectations and abilities and presenting options for their trip based on these.
- Planning & booking - based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client’s trip - including but not limited to Back Track.
- Adventures journey, flights, accommodation, day or extended touring & travel insurance
- Update enquiry summary sheets
- Monitor trip manifests and Cross Check trip files, and update where necessary.
- Provide advice and offer our assistance with obtaining any required visas.
- Update clients where necessary on changes to bookings
- Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction.
- Assist with producing final travel documents, where necessary
- After sales service - bon voyage & welcome home messages and seeking feedback.
- Participate in approved and relevant familiarisation trips where required.
- Maintain accurate financial processes related to client’s bookings
- Participate in weekly team meetings
- Participate in regular product updates and training

**Skills and Knowledge**:

- Experience in booking & maintaining PNRs in Travelport (Galileo)
- Experience with Cross Check Travel
- High attention to detail
- Strong organisational skills with excellent time management
- Friendly and professional demeanour
- Desire to provide exceptional customer service
- Superior written and verbal communication skills


  • Reservations Agent

    1 week ago


    Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024290822 **Location**: Brisbane **About Us**: **About the Role**: We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel...


  • Brisbane, Australia Jivaro Full time

    **About the Role**: We are currently on the search for a Client Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings. This is...


  • Brisbane, Queensland, Australia Buscojobs Full time

    Company DescriptionWe're looking for a guest-focused, service-driven Group Reservations Agent to join Novotel Cairns Oasis Resort, with a special focus on managing group reservations. This is a great opportunity for someone who takes pride in delivering seamless guest experiences and contributing to revenue success.Located in the heart of Cairns, our...

  • Reservations Agent

    2 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24162920 **Job Category** Reservations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **COMPANY** The more you travel, the more your well-being can get left behind. But there's a place that doesn't...


  • Brisbane, Australia Jivaro Full time

    **About the Role**: We are currently looking for a Client & Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can create high customer satisfaction by providing premier service in finalising all reservation and air details to ensure our customers have an outstanding experience. You must be able...


  • Brisbane, Australia Royal on the Park Full time

    Brisbane’s leading Independent Hotel is searching for a dynamic **Guest Service Agent (full-time)** and a **Reservations Agent** **(part-time)** who genuinely enjoys exceeding guest expectations. **Why us?** - **Guaranteed** 38 hours with all the benefits awarded to a **full-time role**: - OR* part-time* permanent with a **guaranteed** 30 hours per week -...

  • Reservations Agent

    2 weeks ago


    Brisbane, Australia Royal on the Park Full time

    Royal on the Park is an independently owned and managed hotel, with 153 elegantly appointed rooms and suites, an award-winning restaurant & lounge bar and event facilities with the capacity to host up to 700 people. We are looking for an experienced Reservations Agent to join our Front Office Department for 30 hours a week over five days. **The...

  • Reservations Agent

    7 days ago


    Brisbane Airport, Australia Brisbane Airport Hotels Group Full time

    Currently recruiting a part-time **Reservations Agent** **This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.** **About Us** **The Brisbane Airport Hotels Group** encompasses the Pullman, Novotel and ibis Brisbane...


  • Brisbane, Australia My HR Department Full time

    **Stunning Whitsunday Resort** **Enjoy an outdoor lifestyle on your days off.** **We are looking to hire an experience Reservations Agent with 1-2 years current Reservation/Front Office experience with a 4/5 star Hotel/Resort to join our fantastic team.** **This very busy role will involve**: **Assisting with phone enquiries and assisting guests update...

  • Tour Booking Agent

    2 weeks ago


    Brisbane, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: We are currently seeking for passionate team members to support our service program with...