Tour Reservations Agent

4 days ago

Brisbane, Australia Jivaro Full time

**About the Role**: We are currently on the search for a Tour Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings. This is a customer service as well as sales role - if we meet or ideally exceed our client’s needs, and provide exceptional service and advice, the financial rewards will follow. **Roles and Responsibilities**: - Qualifying & recommending - determining a client’s needs, expectations and abilities and presenting options for their trip based on these. - Planning & booking - based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client’s trip - including but not limited to Back Track. - Adventures journey, flights, accommodation, day or extended touring & travel insurance - Update enquiry summary sheets - Monitor trip manifests and Cross Check trip files, and update where necessary. - Provide advice and offer our assistance with obtaining any required visas. - Update clients where necessary on changes to bookings - Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction. - Assist with producing final travel documents, where necessary - After sales service - bon voyage & welcome home messages and seeking feedback. - Participate in approved and relevant familiarisation trips where required. - Maintain accurate financial processes related to client’s bookings - Participate in weekly team meetings - Participate in regular product updates and training **Skills and Knowledge**: - Experience in booking & maintaining PNRs in Travelport (Galileo) - Experience with Cross Check Travel - High attention to detail - Strong organisational skills with excellent time management - Friendly and professional demeanour - Desire to provide exceptional customer service - Superior written and verbal communication skills

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