Reservations Agent

2 weeks ago

Brisbane, Queensland, Australia Sandstone Point Hotel Full time $45,000 - $65,000 per year
Reservations Agent – Award-Winning Holiday Resort

BIG4 Sandstone Point Holiday Resort is an award-winning destination known for our outstanding customer service and top-rated facilities. We've proudly received multiple industry accolades and continue to grow as a favourite in the Moreton Bay region. Our team is passionate about delivering exceptional guest experiences from the moment a booking is made through to check-out.

The Role:

We're looking for a friendly, motivated Reservations Agent to join our office-based team. This is a behind-the-scenes role, but it's a vital first point of contact for our guests. Whether it's answering questions, processing bookings, or resolving issues, you'll play a key role in setting the tone for a guest's entire stay.

What You'll Do:

  • Manage bookings: new reservations, changes, cancellations, and general enquiries
  • Handle phone calls and emails promptly, warmly, and professionally
  • Accurately enter bookings into our system (NewBook PMS)
  • Upsell accommodation, add-ons, and booking extensions when appropriate
  • Communicate clearly with other team members and resort departments

Why Customer Service Matters:

This role is all about creating a positive guest experience before they even arrive. First impressions count, and you'll be the voice behind those first interactions. A helpful attitude, attention to detail, and genuine care for our guests will make you a valued part of our team.

What We're Looking For:

  • Previous admin experience is ideal – but we're happy to train the right person
  • Previous customer service experience is essential
  • Confident using phones, computers, and typing
  • Excellent written and verbal communication skills
  • A team player who's also comfortable working independently
  • Availability for 3–4 shifts per week (including weekends, public holidays, and school holidays)
  • Shifts vary between 7am–7pm and fluctuate across seasons

Why Join Us?

  • Be part of a supportive, professional, and guest-focused team
  • Work at one of Queensland's leading holiday resorts
  • Training provided
  • Staff discounts and a positive work environment

If you're passionate about helping people, enjoy working in a fast-paced setting, and thrive on delivering exceptional service – we'd love to hear from you.

Apply now and be part of a team that helps create unforgettable holiday experiences

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