Tour Booking Agent

1 week ago

Brisbane, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
We are currently seeking for passionate team members to support our service program with Australia's largest private provider of quality Early Learning centres.

**As a Tour Booking Agent, you will be**:

- Promote and enhance the reputation of the Centre Brands by providing accurate information around benefits, features and culture
- Complete thorough needs analysis with your families to identify the best Family Centre Fit for their child
- Schedule site tours
- Monitoring the tour's progress by making follow-up calls to families
- Assisting families with their enrolment forms
- Confirming child's placements within centres
- Gain experience in Portfolio management

**Why work for TSA?**
- Permanent full-time role available
- Rotating Monday to Friday, between 7:00am to 7:00pm with some work from home flexibility.
- Get paid $48,000.00 pr year, PLUS super, PLUS incentives
- Receive 10 days of comprehensive training
- Enjoy city views from our Ann Street office in Brisbane, 100 metres from Queen St Mall
- 50/50 Work from home flexibility for established team members
- Amazing office space with modern lunch/breakout rooms

**What About You?**
- Ability to quickly build rapport with customers
- Passionate about customer service and helping others
- Confident in taking ownership of calls to problem solve
- A high degree of patience and empathy for others
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- Genuine interest in early childhood education and care
- You must be fully vaccinated against COVID-19

**How do I apply?**

If you love delivering an outstanding customer experience whilst working in an engaging, vibrant workplace. You are just who we are looking for

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

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