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Customer Service and Administration Officer

2 weeks ago

Capalaba, Australia Koldpak Full time

**About Us**:
At Koldpak, we pride ourselves on delivering exceptional service and maintaining efficient operations to support our valued customers. We are seeking a dedicated Customer Service and Administration Officer to join our team for maternity cover of an initial 12 months. If you have a knack for organisation and a passion for customer service, we want to hear from you

**Position Overview**:
As a Customer Service and Administration Officer, you will be the first point of contact for our customers and play a crucial role in managing and streamlining our administrative processes.

**Key Responsibilities**:

- **Front Counter Duties**: Greeting customers, handling inquiries, and providing a high level of service.
- **Customer Service**: Address and resolve customer inquiries, concerns, and complaints in a professional and timely manner.
- **Works Orders**: Processing and managing works orders efficiently.
- **Booking Freight**: Coordinating freight bookings and ensuring timely delivery of goods.
- **Receipting in Stock**: Receiving and recording stock accurately.
- **Sales Orders**: Processing sales orders and ensuring smooth order fulfillment.
- **Invoices**: Generating and managing invoices for customers.
- **Quotes**: Preparing and issuing quotes based on customer requirements.
- **General Support**: Aiding the General Manager with various small projects and administrative tasks.

**What We’re Looking For**:

- Previous experience in a customer service and administration role.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively.
- A proactive approach to problem-solving and process improvement.

**Why Join Us?**
- Flexible Hours: Enjoy part-time hours that can fit around school schedules.
- Supportive Environment: Be part of a friendly and professional team.
- Opportunity for Growth: Gain valuable experience in a diverse range of tasks.

**How to Apply**:
Koldpak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Part-time, Fixed term
Contract length: 12 months

Pay: $25.00 - $30.00 per hour

Expected hours: 25 per week

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Capalaba, QLD 4157: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 04/10/2024