Retention Officer

6 days ago

Melbourne, Australia AMES Australia Full time

Employment | Little Collins Street (HQ) | Ongoing - Full-time
- A Full-time Ongoing position is available based across any of our NSW or VIC locations; including the potential for significant WFH arrangements
- Ensure an increase in client retention by supporting placements through the day to day timely management of quality and consistent Post Placement Support (PPS)
- Annual salary is $62,501+ 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
This **Retention Officer** will focus on ensuring an increase in client retention by supporting their placements through the day to day timely management of quality and consistent Post Placement Support (PPS). Where a client’s employment may be in jeopardy, the Retention Officer will alert and liaise with other staff to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes.

The **Retention Officer** will liaise with the AMES Australia Sites, employers and clients to follow up on declaration of earnings and report under-declaration of earnings to the relevant Government Department.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Minimum 2 years’ administration experience
- A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
- Demonstrated strong administration and organisational skills including the ability to meet tight deadlines
- Effective communication skills, both written and verbal
- Ability to adapt to change, including to learn new systems and processes as needed
- Proven experience working in a team environment
- Ability to interpret and understand policy and process information
- Where relevant - understanding different types of disabilities including physical, intellectual, sensory and mental health disabilities, as well as developmental disorders
- It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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