National Retention Manager

**Company background**

Founded in 2014, RateMyAgent is Australia and New Zealand’s number 1 real estate ratings and review platform. We have recently expanded our offering to the US market and with some exciting plans we are seeing some great results in this market, with more initiatives planned to accelerate our growth. In 2018 we listed on the ASX: RMY RateMyAgent has over 80 employees globally, with offices in Cremorne, Australia, and California, along with several remote employees based across AU, NZ, and US. We have an innovative tech culture, tonnes of energy, and a focus on delivering amazing outcomes. Our culture means that teams can enjoy ownership of their products and the autonomy to innovate, backed by our belief in cross-functional collaboration, experimentation, and learning. Our bi-annual engagement survey continually tracks above 80% for overall team engagement. So, if you want to contribute to an environment where your work has an immediate impact on results, then this could be the place for you.

**The Role**

RateMyAgent is looking for a passionate Retention Manager, with a knack for educating, training and helping our clients (Real Estate Agents) grow their online profile. You will also be responsible for creating retention strategies to ensure we maintain our customer base. The role is based in Melbourne and we do offer hybrid working arrangements.

**This is a 12 month fixed term contract with the opportunity to extend.**

**Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates

**About You**:

- You have experience working with digital, media, SAAS or Real Estate products
- Experience handling tough conversations
- Experience in working in telephone/zoom online sales meetings environment would be an advantage
- You consistently deliver on your sales targets
- Team player with a strong work ethic
- A can-do attitude and willingness to learn and improve
- Excellent written and verbal communication skills, especially over the phone
- Strong problem solving and analytical skills

**Benefits**

RateMyAgent offers a competitive salary, a relaxed and interesting office space in Richmond, and a great team of colleagues to spend the day with:
**Flexible working**:From home, the office or the beach - its all about balance.

**Social**:Company-wide collaboration such as, bi-weekly product showcases, coffee with the exec sessions, culture, and loads of social events (virtual and in-person).

**Hackathons**: We are proud of our hackathon culture and host 3 hackathons a year where the whole company gets involved

**Birthday Leave**: A day off on your birthday on us

**Wellness**: We offer 2 days per year to take to focus on your health and wellness Paid Parental

**Leave**:RMA wants to help as your grow your family but offering generous paid parental leave.

**Learning and Development**:Whether it's a short course, conference, or even a book that will help you with your learning and development, we have to training budgets in place so you can continually learn and grow.

At RateMyAgent, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where anybody can thrive. We strongly believe a varied workforce creates a more innovative company with a broader perspective. Wherever you’re from, whatever you believe, all we ask is that you have drive and share our company values (Customer Obsessed, Do the right thing, One Team, One Dream, We Hustle, We're Straight Up and Give a S**)