Technical Specialist

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all

Gallagher Bassett’s service delivery model has been built to support
**holistic** and
**tailored** recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on
**specialisation** and
**segmentation** by injury type and claim duration, enabling alignment of the right skillset to the right role.

As a Technical Specialist, you will support the Claims teams with technical advice on a range of legislative activities. You will be responsible for ensuring quality, ethical and strategic actions under the relevant NSW legislation, as well as contributing to the training and upskilling of Case Managers.

This role provides a unique opportunity to provide specialist support, broaden your experience and grow your career in an exciting direction. In our expansion as a start up and disruptor to the current market, you will lend your experience to build and grow the technical expertise, operations and processes across the function.

**Responsibilities**:

- Advise and provide technical support across general legislative activities, including work capacity, complaints and privacy, recoveries, industrial deafness, and more;
- Manage incoming privacy breach notifications and complaints;
- Undertake quality assurance and auditing activities;
- Coach and mentor case management personnel, and collaborate with our additional Mental Health, Complex Care and Rehabilitation support hubs;
- Participate in key business projects and initiatives, such as learning and development.

Qualifications:

- Significant experience in a technical advisory role within a workers compensation setting (at least 4 years);
- Exceptional time management and organisational skills;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage and coach at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.