Technical Specialist

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all

Gallagher Bassett’s service delivery model has been built to support **holistic** and **tailored** recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on **specialisation** and **segmentation** by injury type and claim duration, enabling alignment of the right skillset to the right role. Key features of our model also include:

- Dedicated Hubs of Expertise who provide guidance and support for Claims Consultants
- Opportunities to specialise in a specific function;
- Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery;
- Variety of new and exciting career pathways across the lifecycle of a claim;
- Support to focus on high-value tasks through administrative and continuous improvement functions, decision support tools and innovative solutions.

In this visionary approach to our claims model as a start-up and disruptor to the market, we are offering a new Technical Specialist opportunity with a unique focus on privacy breaches, IRO complaints, recoveries, and industrial deafness, allowing you to lend your experience to build and grow the technical expertise, operations and processes across the function.

**Responsibilities**:

- Advise and provide technical support to case management teams, with a particular focus on privacy breaches, IRO complaints, recoveries, and industrial deafness, as well as general technical advice;
- Coach and mentor case management personnel, and collaborate with our additional Mental Health, Injury Management, and Return to Work communities of practice;
- Participate in key business projects and initiatives.

Qualifications:

- Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience/specialisation across the aforementioned areas;
- Exceptional time management and organisational skills;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.

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