Technical Specialist

**TECHNICAL SPECIALIST - PERSONAL INJURY | SYDNEY**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this role is to provide technical claims management advice and collaborative consultation within a team, to ensure prompt and compliant management of psychological and mental health claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements.

**You'll be responsible for**
- Working with Managers, Case Managers, and other Technical Specialists to ensure proactive and effective management of claims and advocate the use of tailored strategies to manage return to work barriers as required to progress the claim towards timely finalisation.
- Providing technical claims management advice in accordance with legislative requirements while ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
- Assisting Managers as required, in identifying and implementing new ideas, which create value for customers, staff and/or Allianz.
- Contributing to the achievement of business targets and participate in departmental projects, as required.

**About you**
- You will have technical experience and strategic thinking to drive quality claims outcomes and positive customer experiences.
- You have ability to plan and prioritise effectively to manage competing resources and demands, and display excellent problem-solving and decision making skills.
- You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- You pay high attention to detail and have the ability to quickly identify errors or inconsistencies within information.
- You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- TMF/Insurance for NSW experience particularly with management of liability for psychological and mental health claims highly regarded

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 63689

**Position Cluster**:

- Non-Executive