Technical Specialist

**Ongoing, Full-Time**:

- **Location Eveleigh with flexible work arrangements.**:

- **A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.**:

- **Competitive remuneration ranging from $93,295 to $102,941 plus super & annual leave loading.**

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

The NSW Department of Education are seeking a highly skilled Technical Support Specialist to join Identity and Access Management area within the Information Technology Directorate (ITD) that delivers state-of-the-art information and communications technology (ICT) to over 100,000 employees and over 800,000 students in more than 2,200 public schools across NSW, as well as supporting staff at more than 90 offices around the state.

**About the role**

The Technical Support Specialist is an integral member of a dedicated team that supports the Department's Identity practice, services, and data management initiatives. This role involves providing expert technical assistance and guidance to ensure the seamless operation of identity-related systems and services. The specialist will collaborate closely with various stakeholders, including internal teams and external partners, to address technical issues, implement solutions, and enhance the overall efficiency of identity management processes.

In addition to troubleshooting and resolving service-related problems, the Technical Support Specialist will be responsible for monitoring system performance, preparing detailed performance reports, and ensuring compliance with industry standards and departmental protocols. By leveraging their technical expertise, the specialist will contribute to the continuous improvement of identity services, ensuring that they meet the evolving needs of the Department and its users. This position plays a crucial role in safeguarding sensitive data and maintaining the integrity of identity management systems, ultimately supporting the Department's mission and objectives.

For further information please click here to view the role description

**About you**

As a Technical Support Specialist, you will be responsible for delivering technical support and expertise in the ICT field. Your key tasks will include troubleshooting and resolving technical issues, as well as implementing new technologies to enhance our operations.
- Highly organised & motivated.
- Adaptable and proactive
- Excellent interpersonal skills.
- High level communication and collaboration skills to work cohesively with stakeholders to deliver results.
- Ability to work with a team autonomously.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Essential requirements of the role**
- Industry certification in relevant technologies or equivalent industry experience.
- A valid Working with Children Check (WWCC) for paid employment.
- Demonstrated understanding of and commitment to the value of public education.

**Benefits**
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

**This is a child-related role. **As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

**Closing date: 28 October 2024 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.