Technical Specialist

11 hours ago

Sydney, New South Wales, Australia 9528ebee-9f0c-4f8f-95c9-9d0ae24b5930 Full time $80,000 - $120,000 per year

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the establishment of fraud protection and management initiatives. And, we want YOU to be a part of it all

We are thrilled to announce the introduction of a newly created role, joining our dynamic Technical Support Team, who provide technical advice, coaching, as well as quality and capability uplift to our dedicated Claims teams. In the role of Technical Specialist, you will provide advice, quality assurance, and coaching to our case management personnel over a range of legislative claims activities.

Reporting to the Manager – Technical Support, this is a unique opportunity to use your existing knowledge and experience to improve our case management capability and technical aptitude.

Responsibilities

  • Coach, and provide specialist support advice with Claims teams around a range of technical matters;

  • Undertake human reviews and audits of claims, and provide recommendations for ongoing management, determination and strategy;

  • Work collaboratively with broader business units, including the Claims, Injury Management/Return to Work, and Mental Health support functions;

  • Participate in key business projects.

Qualifications

  • Demonstrated experience in coaching and mentoring, within a high-volume and fast-paced environment, or significant experience in workers compensation claims management and providing coaching;
  • Knowledge of general business and administrative practices and managing cost effective business activities;
  • Experience in managing performance through qualitative and quantitative metrics;
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
  • Exceptional time management and organisational skills;
  • A strategic mindset and approach to work;
  • A strong sense of team and collaboration;
  • A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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