Account Manager

1 week ago

West End, Australia Nomad Coffee Group Full time

**Introduction**:
Veneziano Coffee Roasters are Australia's leading specialty coffee roasters & wholesale coffee suppliers with shops in Melbourne, Sydney, Perth, Brisbane, and Canberra. Within our industry, the Veneziano name is synonymous with knowledge, experience and innovation.

We've grown our team from a small batch roaster into an industry powerhouse, selecting our people as carefully as we select our beans - only the best, most exceptional character profiles.

**Description**:
What’s the opportunity?

Reporting to the QLD State Sales Manager, we are on the hunt for an Account Manager that isn't afraid to get out there and create impact for current and potential customers.

As our QLD Account Manager you’ll be responsible for;
- Account Management - Retention of existing customer base, providing outstanding customer service, building relationships based on knowledge and trust, and maximising opportunities for business growth.

Tech Support - Coordinate tech needs with relevant departments and third-party providers, provide minor equipment servicing.
Coffee & Hospitality Skills - educating and carrying out knowledge sharing sessions effectively including training sessions for new and existing accounts as well as ad hoc lessons.

Who are we looking for?
- Passion and thirst for coffee knowledge and excellence, prior experience in the specialty coffee industry is a must;
- Understanding of the unique Queensland market;
Exceptional technical skills both in speciality coffee and machine knowledge;
Excellent after-sales service with the ability to build rapport and relationships quickly;
A high level of organisational, time-management and problem-solving skills;
Proven ability to effectively communicate at all levels and across functions, collaborating for best results;
A track record of continuous improvement, implementing innovative ideas to delight our customers;
The ability to work both as part of a team and autonomously;
A self-starter with strong business acumen who views growth and change as an opportunity.

**What we’re offering**:
This opportunity gives you the chance to join a tight-knit team and growing business where you opportunities for growth and development are uncapped. Your ambitions and aspirations matter to us, and we'll empower you to be your best. With a focus on work-life balance, a company that genuinely cares about your wellbeing, and the stability of a business that continues to thrive.
- Be part of a strong global business with expansion plans - join in our focus on sustainability and wellbeing;
- Quarterly and EOY staff appreciation program;
- Generous car allowance and fuel card.
- Employee Wellbeing program;
- Leave benefits including paid Volunteer Time Off and our Paid Parental Leave Program;
- Discounts on coffee, coffee equipment, and at leading cafes;
- Access for yourself and family to our Employee Assistance Program;
- Excellent training and career development with clear progression pathways

Join our team by submitting your cover letter and resume. Only shortlisted applicants will be contacted.

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