Cx Service Improvement Officer

2 days ago

Darebin, Australia City of Darebin Full time

Temporary 3 years, full time, Monthly RDOs
- Convenient Preston location, close to public transport
- Salary Circa $90,000 to $98,000 plus super per annum

**About Darebin City Council**

Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**

**Skills & Experience**
- Knowledge of user experience tools including customer journey mapping
- Knowledge of Business improvement techniques
- Skilled in analytical reasoning and communication
- Ability to understand customer and business requirements
- Report writing skills

**Culture**

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

**Applications close on 21 October at 11.30pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. _
- To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. _
- All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._

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