Casual - Venue Services Officer (Foh)

Rostered casual hours as required
- $40.32 p/h
- Northcote Town Hall Arts Centre and Darebin Arts Centre Location

**About City of Darebin**

Located in the northern suburbs of Melbourne the City of Darebin has a population of 161,609. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne and is home to one of the most diverse communities anywhere in the State. The City of Darebin makes a significant investment in the arts and creative sector operating two significant arts and cultural facilities the Northcote Town Hall Arts Centre and Darebin Arts Centre. Both venues are known for delivering important, high-profile arts programs.

**About the Role**
This Venue Services Officer role forms part of the Operations and Technical Team that is responsible for all operational, technical and front of house support for the Arts Precincts activities, which include performances and events.

**Duties**
**Customer Service**
- Provide friendly, focused and flexible customer service that is prompt, accurate, courteous and consistent to clients, customers and patrons
- Respond positively to enquiries and requests in a calm and professional manner
- Assist with venue tasks as required, including box office / reception duties
- Act as a member of the FOH/bar team for events held in Arts Precinct facilities

**Box Office / Reception Duties**
- Reception and administrative procedures
- Respond positively to enquiries and take bookings according to procedures
- Assist to reconcile and monies from bar, tickets, EFTPOS and floats
- Assist with ordering, purchasing and monitoring stock in the bar where required

**Skills & Experience**
- Knowledge and experience of the customer service requirements of a place of public entertainment or public events
- Previous experience working in a community, cultural, arts, hospitality or entertainment industry venue, particularly in customer service or similar roles
- A working knowledge of front-of-house equipment used for performing arts, exhibitions, conferences, seminars, meetings and functions
- A knowledge of evacuation/emergency procedures, fire regulations and safety issues
- An ability to understand security requirements for public buildings and a commitment to implementing security procedures and practice
- Bilingual skills would be an advantage

**Qualifications, Certificates, Licences, and/or Experience**
- At least one year’s experience in face-to-face customer service delivery, cash handling and food and beverage operations.
- Experience in a cultural facilities environment
- Current Level 2 Workplace First Aid
- Responsible Service of Alcohol certificate
- A current Working with Children Card

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible working arrangements, Employee Assistance Program, recognition and reward program - “Appreciate Great” and a variety of generous paid and unpaid leave options.
- Be part of the performing arts industry working with artists in the delivery of their artistic vision.
- Work for a local authority that values and invests in the arts and the local artistic and creative community
- Be part of a progressive and dynamic local government authority which is internationally recognised for is forward thinking in sustainability, asylum seekers, indigenous rights and equity for all regardless of disabilities, sexuality, gender, race, religious beliefs, marital or family status.

**Organisational Culture**
As the local government responsible for an area situated on the traditional lands of the Wurundjeri Woi Wurrung People, and home to many Aboriginal community-controlled organisations, Council recognises, pays respect to and celebrates the long-standing Aboriginal and Torres Strait Islander culture and heritage within the Darebin community. Through its 2019 Statement of commitment to Traditional Owners and Aboriginal and Torres Strait Islander people, Council has re-committed to building strong partnerships with the local Aboriginal and Torres Strait Islander community, recognising their values, living culture and practices, continuing spiritual connection to the land and waters and their right to self-determination.

Darebin in terms of cultures, language (more than 138 languages are spoken), religions, socio-economic background, employment status, occupation and housing needs. You will work for an organisation that proudly values social inclusion, sustainability, engagement and service excellence. Joining Darebin, you will work for an organisation that proudly values respect, social inclusion, and making a difference to our community. You will work for an organisation that proudly values social inclusion, sustainability, engagement and service excellence.

Creative Culture and Events plays a vital role in the local arts sector to offer platforms and support for a wide range of local artists to make