Salesforce Functional Consultant

2 days ago

Melbourne, Australia Talent International Full time

australia melbourne contract including super**The Client & Role**:
We are currently working with a digital market leading client; they currently have a requirement for a seasoned Salesforce Functional Consultant to join the organisation on a 3-month engagement and drive sales and service through some new innovative solutions.

**Responsibilities**:

- Utilize your in-depth knowledge and experience with Salesforce Sales and Service Cloud solutions to deliver exceptional results for our clients.
- Work closely with stakeholders to gather requirements and design solutions that align with business needs, focusing on Lead Generation, Case Management, Service Cloud, and/or Sales Cloud experience.
- Configure Sales and Service Cloud features using declarative tools such as Process Builder, Workflow Rules, Validation Rules, Approval Processes, and Assignment Rules.
- Customize page layouts and record types to optimize user experience and implement automation to streamline sales and service processes.
- Lead end-to-end Salesforce Sales and Service Cloud implementations, including requirements gathering, solution design, configuration, customization, testing, and user training.
- Provide guidance and best practices to ensure successful project delivery and adoption of Salesforce solutions.
- Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to achieve project objectives.

**Required Skills & Specialisms**:

- In-depth knowledge and experience working with Salesforce Sales and Service Cloud solutions, with a strong understanding of their capabilities, configuration options, and best practices.
- Proven track record in delivering solutions for Lead Generation, Case Management, Service Cloud, and/or Sales Cloud.
- Proficiency in configuring Sales and Service Cloud features using declarative tools like Process Builder, Workflow Rules, Validation Rules, Approval Processes, and Assignment Rules.
- Experience in customizing page layouts, record types, and implementing automation to optimize sales and service processes.
- Demonstrated expertise in leading end-to-end Salesforce Sales and Service Cloud implementations.
- Salesforce Certified Sales Cloud Consultant and/or Salesforce Certified Service Cloud Consultant certifications are preferred but not mandatory.

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