Salesforce Functional Consultant

8 hours ago

Melbourne, Australia NRI Australia & New Zealand Full time

Salesforce configuration, customization and integration exp ess
- Join our growing Salesforce practice
- Must have 5+ years exp in a Functional Consultant role
- The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce._

Come and join our growing Solutions Practice here at NRI, be an expert in your field working on challenging and exciting projects
- Hybrid work environment, mix of office and WFH

THE OPPORTUNITY

The Salesforce Functional Consultant is responsible for managing all functional requirements of our clients Salesforce projects. An in-depth knowledge of the Salesforce platform including configuration, customization and integration is essential.

Salesforce certification is essential such as Salesforce Administrator, Platform App Builder etc, and an understanding of the Salesforce Energy and Utility Cloud functionalities would be desirable.

Day to day duties include:

- Performing client needs analysis, identifying client business processes and creating requirements documents.
- Configure systems as well as provide solutions consulting and recommendations for systems enhancements.
- Responsible for solution design, configuration of Salesforce, and overall functional implementation and usability of systems.
- Act as a liaison between technical and non-technical staff to ensure all deliverables meet the client's business needs and our highest standards.
- Provide senior level consulting experience and skilled with technologies such as, Salesforce CRM solutions.

We require an individual with:

- Experience designing Salesforce solutions
- Must have a comprehensive knowledge of the Salesforce platform.
- Strong proven experience in business analysis.
- Ability to lead requirement gathering workshops.
- Ability to understand a client’s problem and come up with multiple solutions.
- Experience in translating requirements into user stories and being able to document good quality acceptance criteria.
- Expertise in drawing activity flow and architecture diagrams
- Superb communication skills
- Ability to translate and express technical issues with non-technical personnel
- Expertise in designing, sizing, implementing and testing Salesforce solutions

DIVERSITY & INCLUSION

We value our collaborative culture and work together to support a variety of community organisations and social issues.

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