Customer Service Representative

**Introduction**:
Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products.
Mulpha acquired The Signal Group in 2021. The Signal Group is recognised as one of Australia’s largest staff identification and branded merchandise providers. With local manufacturing and global sourcing capabilities, our established network of companies controls a vertically integrated supply chain, from design and manufacture through to warehousing and supply. We work closely with our clients to develop customised products to showcase the full potential of their brands. We support them with innovative solutions that identify people, recognise their achievements, and help their diverse business grow
In this role you will provide customer service, sales and administrative support to The Signal Group Sales team, specifically promotional products, ensuring a smooth customer experience from enquiry to shipping, with a focus on exceeding customer expectations and encouraging repeat purchasing. Promotes and fosters a positive team and organisational culture.
Key responsibilities will include;
- and in person queries via the website, sales staff, and marketing campaigns. This includes activating sales opportunities through all channels.
- Answering inbound customer service phone calls to provide support with various aspects of the customer journey, including assistance with placing orders, as required.
- Respond to all customer enquiries and internal communications in a prompt and professional manner, directing enquiries to appropriate team members or departments as needed.
- Develop an understanding of customer needs and preferences to provide suitable product recommendations, including gathering necessary information and clarifying any questions.
- Prepare and deliver accurate quotes to customers based on their specifications.
- Ensure pricing and terms and competitive whilst meeting Company profitability targets.
- Research and identify appropriate products from local and overseas suppliers that meet customer requirements.
- Evaluate supplier options to select the most appropriate supplier, based on factors including quality, pricing, and delivery.
- Maintain regular communication with suppliers to coordinate orders, including raising purchase orders, approving artwork, resolving issues such as ‘out of stocks,’ and managing order timelines.
- Assist in coordinating artwork creation and approvals with clients and designers.
- Facilitate timely approval processes to ensure orders are kept to schedule.
- Manage sample requests and shipments in accordance with Company policies and procedures, including coordinating sample selection and delivery to clients and internal stakeholders.
- Liaise with the Finance team to initiate invoicing for completed projects or deliveries and provide the necessary details and documentation to support accurate billing.
- Perform general data entry tasks relevant to the customer onboarding and sales process
- Ensuring coverage across reception, inbound phone calls, and walk-in customers during lunch breaks and busy period.

BACKGROUND
- Experience in an administration and/or customer service-based role, ideally within a sales environment.
- Strong attention to detail with accurate and efficient data entry skills.
- Strong organisational and time management skills.
- Computer literate, with CRM or production software experience highly desirable.
- Ability to proactively coordinate various stakeholders to ensure customer needs are met.
- Willingness to learn new processes and systems.
- High level of professionalism with the ability to build rapport with a variety of different stakeholders.

**BENEFITS**:
This role will will involve working Monday
- Friday with a typical day-shift 8am-4pm (although you can arrive later and finish later should you prefer)
- Hotel and Dining Discounts
- Birthday Leave
- Lifestyle Platform with 400+ retailer discounts
- Salary Sacrificing/Financial Education and benefits
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
- Free Car Parking/Car Parking Discounts at some of our Offices/Venues

APPLICATIONS