Customer Service Representative
13 hours ago
RPM Moto is seeking a highly motivated and experienced Customer Service Representative who will be responsible for assisting customers with inbound sales and complaint queries via phone and internet.
This is a permanent role working 35 hours per week, Monday to Friday.
**Responsibilities**
- **Answer questions**: Respond to customer questions about products
- **Resolve complaints**: Identify and resolve customer complaints
- **Process orders**: Help customers place orders, and process invoices, payments, and returns
- **Identify opportunities**:Upsell or cross-sell products and services
- **Provide information**: Provide information about products and services, and help customers complete purchases
- **Maintain records**: Keep records of customer interactions, and process customer accounts
- **Meet targets**: Meet sales targets and call handling quotas
- **Follow procedures**: Follow communication procedures, guidelines, and policies
- **Active listening**: Be able to listen actively to customers
**Requirements**:
- Proven experience in customer service based roles
- Proficient in the use of computers and online programs
- Strong analytical skills and ability to interpret data from various sources to quickly assist customers
- Excellent written and verbal communications skills
- Ability to work independently, manage multiple tasks with competing priorities, and meet tight deadlines
Please note enquiry calls, recruiters and marketing agencies are not an option
Pay: $55,000.00 - $65,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Fixed shift
- No weekends
Work Location: In person
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