Patient Support Officer

**Be the friendly face that helps every patient start their journey with confidence.**
**Renumeration**: $32.30 - $33.37 per hour + Superannuation + Salary Packaging
**Location**: John Hunter Hospital, Newcastle
**Employment Type**: Temporary Part Time
**Position Classification**: Administration Officer Level 2
**Hours Per Week**: 16 hours per week
**Requisition ID**:REQ570128
**Closing Date: Thursday, 15th May 2025**

**About the Role**:
We are seeking a committed and customer-focused individual to join our team as an Afternoon Shift Clerk for the Same Day/Day of Surgery department.

**Your role will involve**:

- Providing administrative support to the Same Day/Day of Surgery team.
- Establishing and fostering positive working relationships with staff across all levels of the organisation to support and achieve collective goals.
- Demonstrating adaptability to shifting priorities and the ability to work both independently and collaboratively.
- Effectively prioritising workload and performing responsibilities with a high degree of accuracy and accountability.

**Key skills for this role**:
Adaptability to shifting priorities and the capacity to work both independently and collaboratively are essential. Proficiency in electronic systems and computer software is required to ensure successful job outcomes, alongside the ability to prioritise your workload effectively and carry out responsibilities with high accuracy and responsibility.

**Shift details**:

- Monday & Tuesday, 1200-2030
- Supported by the Administration Manager of Surgical Services.

**Where You’ll Be Working**:
John Hunter Hospital is a leading healthcare and innovation hub, providing services to communities across the Hunter, New England, and North Coast regions. This role is based within the Surgical Services Department, a dynamic and fast-paced environment supporting 15 operating theatres. Specialties include:
Orthopaedics, Multi-Trauma, Obstetrics, Gynaecology, Head & Neck, Vascular, Angiography, Neurosurgery, Cardiothoracic, ENT, and General Surgery.

**About You**:

- Strong planning, prioritising, and organisational skills to achieve work outcomes.
- High attention to detail and accuracy across a range of systems and administrative processes.
- Effective listening and questioning skills, especially in a customer service setting.
- Ability to work both autonomously and as part of a team.
- Confidence using a variety of electronic systems and software tools.

**Support/Training**

The successful applicant will receive comprehensive support through an induction and training program, which includes both face-to-face and online training, along with mentorship to facilitate a smooth transition into the role. We ideally would like to roster 2 weeks of training to begin with. Additionally, employees have access to career development opportunities, which support their continuous learning and advancement within the organisation.

**Join a team where your support makes a difference—every shift, every smile.**

**What we can offer you**:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

- 4 weeks annual leave (pro-rata for part time employees)
- Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals

**Information for your Application**:

- We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.

**This is a Category A position**. **Recommended applicants will be reviewed for compliance with**NSW Health policy directive**PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions **prior to offer.** **All new employees must agree to comply with the requirements outlined in the policy.**

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.

**To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of yo