Patient Support Officer

Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 2

Remuneration: $ $ % Super + Salary Packaging

Hours Per Week: 24

Requisition ID: REQ606531

Closing Date: Wednesday 8th October

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About Us:

John Hunter Hospital is a leading healthcare and innovation hub serving the Hunter New England Local Health District. Our Surgical Services Department supports 15 operating theatres, 11 wards, and 14 specialty departments, delivering high-quality surgical care to patients across the region.

The Role:

Join our dynamic Day of Surgery Unit team, where you will play a vital role as the frontline point of contact for patients and visitors. This fast-paced environment requires exceptional customer service skills and the ability to work effectively within a multidisciplinary team.

Key Responsibilities:

• Provide outstanding customer service as the primary point of contact via telephone, email, and in-person interactions, ensuring professionalism and courtesy at all times.
• Deliver administrative support to the Same Day/Day of Surgery team, assisting with daily operations.
• Build and maintain positive working relationships with staff at all levels to support team and organizational goals.
• Adapt to shifting priorities and work both independently and collaboratively as needed.
• Utilize electronic systems and computer software proficiently to complete tasks accurately and efficiently.

Prioritize workload effectively, maintaining a high degree of accuracy and accountability.

About You

• Adaptable and comfortable managing shifting priorities in a fast-paced environment.
• Able to work independently as well as collaboratively within a multidisciplinary team.
• Proficient in electronic systems and computer software, ensuring accurate and efficient task completion.
• Strong organisational skills with the ability to prioritise workload effectively.
• Detail-oriented and responsible, maintaining high accuracy in all tasks.
• Eager to engage in comprehensive induction and training programs, including face-to-face and online learning.
• Motivated by continuous professional development and career growth opportunities within the organisation.

Benefits:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day.

On top of this we also offer:

• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Additional Information:

An eligibility list will be created for future permanent part time vacancies.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Isabella Pearsall on

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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