Clinical Support Officer

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**Thrive in the action. Support the care. Make a difference.**

**Employment Type**: Permanent Part Time
**Position Classification**: Administration Clinical Support Officer Level 3
**Remuneration**: $68,338.79 - $70,468.72 + 12% Salary + Salary Packaging
**Hours Per Week**: 24
**Requisition ID**: REQ599256

**Closing Date: Thursday 4th September**

**Location: John Hunter Hospital | Awabakal Land**

**Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.**

**About The Role**

John Hunter Hospital’s Surgical Services Unit is seeking a highly organised and compassionate **Clinical Support Officer (CSO)** to join our team in the Elective Orthopaedic Ward E3. This vital administrative role supports the effective delivery of surgical and perioperative services by working closely with a multidisciplinary team of Nurses, Doctors, and Allied Health Professionals.

You will be job sharing with our current CSO and will work Wednesday to Friday, helping ensure seamless administrative and support functions that underpin our unit’s high standard of care.

The environment in Ward E3 is dynamic and fast-paced, reflective of a busy tertiary hospital. You will play a key role in supporting clinical staff and patient services while handling sensitive and confidential matters with empathy and professionalism.
- Handling follow-up phone calls with professionalism
- Supporting After-Funeral Management
- General filing and document management

**Who We Are Looking For**:
We are seeking a dedicated and motivated Clinical Support Officer who thrives in a fast-paced healthcare environment and is passionate about supporting patient care through exceptional administrative service.
- We are seeking a dedicated and motivated Clinical Support Officer who thrives in a fast-paced healthcare environment and is passionate about supporting patient care through exceptional administrative service.
- Proactive mindset and initiative, with the ability to anticipate needs and take ownership of tasks.
- A commitment to continuous learning and professional development within a dynamic surgical setting.
- Flexibility and adaptability to meet the changing demands of a busy hospital ward.
- Resilience and emotional maturity, with the ability to remain calm under pressure, handle sensitive situations with discretion, and respond effectively to challenges.
- Excellent communication skills, with the ability to engage confidently and professionally with a wide range of people including staff, patients, and families.
- You’ll know how to actively listen and tailor your communication style to suit the audience.

**Benefits**:

- Sustainable Healthcare: Together towards zero
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members

**An eligibility list will be created for future permanent part time and temporary part time vacancies.**

**Need more information?**

1) Click here for the Position Description
- **Information for Applicants**:
- Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
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Hunter New England Health employees may be eligible for a range of _**_benefits_**_ _**_such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses._**

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