Administrator - Operations

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**
**Gallagher**is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia **Top Insurance Employers**and **Forbes Best Employer for Women**.

We're on the lookout for a motivated **Administrators**in our centralised operations team located in East Melbourne.

Some of the key responsibilities include (but not limited to):

- Credit and Debit Management:

- Assist in the monitoring and management of credit and debit accounts.
- Process and reconcile financial transactions accurately and timely.
- Support the preparation of reports related to credit and debit activities.
- Collaborate with team members to resolve discrepancies and ensure compliance with company policies.
- Administrative Support:

- Provide general administrative support to the centralized team.
- Maintain and update records, databases, and documentation.
- Assist in the coordination of meetings, including scheduling and preparing materials.
- Support the implementation of process improvements to enhance efficiency.
- Telephony support: Answer, screen, and forward incoming phone calls, providing information or directing calls to the appropriate departments or personnel.
- Communication and Collaboration:

- Liaise with internal and external stakeholders to facilitate smooth operations.
- Work closely with team members to ensure alignment and consistency in processes.
- Contribute to a positive team environment by actively participating in team meetings and initiatives.

Key to this role is strong administrative and customer service skills, and the commitment to deliver a positive experience for all stakeholders. Ideally, you will bring:

- Previous experience in administration preferably within a financial environment
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Excellent attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work collaboratively within a team and independently when required.
- Demonstrated problem solving skills

**Gallagher Benefits - we offer great benefits and career development opportunities**including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
- Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider_.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’