Customer Service Representative

1 day ago

Alexandria, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
A Customer Service Representative is required to work in Alexandria, NSW, to provide support to Production Management and the Sydney Management team, including the timely distribution of analytical reports to clients, Invoicing and ensuring client satisfaction and supporting other duties as required.

Your key responsibilities in this role will include but are not limited to:

- Assist with the monitoring of results and liaise with Production Manager on results required.
- Assists Customer Service team with day to day client requirements such sample pickups, delivery etc.
- Discuss result status and turnarounds with clients/Key Accounts when required.
- Issue completed reports and various attachments, following approval by section head and/or Production Manager.
- Liaise with Key Accounts and Sample Receipt teams regarding client queries, reporting technical or other issues.
- Monitor and report on any client satisfaction and issues.
- Data entry of external results or attaching into SLIM Database.
- Manage, administer and maintain pricing and packages for the key clients through SLIM to ensure prices in SLIM are to date.

**Qualifications**:

- Preferred tertiary qualifications and experience in science, preferably in the environmental sector.
- Similar experience in a high throughput laboratory.
- Preferred experience in the use of LIMS systems.

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

  • Customer service representative

    2 weeks ago

    Alexandria, New South Wales, Australia Bondi Meal Prep Full time $60,000 - $80,000 per year

    Customer Service RepresentativeBondi Meal Prep – Hybrid RoleFull-time | Immediate Start | Monday to Friday 9:00am –5:00pmPay per/hourAre you a customer service pro who has a passion for health and fitness? Join ourgrowing team at Bondi Meal Prep We're on the lookout for a proactive and reliableCustomer Service Representative who is passionate about...

  • Customer Service Representative

    5 days ago

    Alexandria, Australia Page Personnel Full time

    Permanent Fulltime Opportunity - Opportunity to join a flourishing communications company **About Our Client**: Our client is one of the largest and fastest growing communications companies with operations Australia wide. They offer: - A faster and unique communications service that caters to both small and large businesses - A strong focus on ED&I and the...

  • Customer Service Representative

    2 weeks ago

    Alexandria, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Alexandria Location**: - **Feb Start**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8.00am-11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are...

  • Customer Service Representative

    3 days ago

    Alexandria, Australia Lug + Carrie Full time $65,000 - $70,000 per year

    About usAt Lug+Carrie, we want to replace half of all car trips under 5km in our cities by 2030. Our current offering includes eBikes on a flexible and all-inclusive subscription, as well as selling eBikes. Our teams across Brisbane, Melbourne and Sydney are reshaping the future by helping our communities make a Good Move on an eBike.About the roleThe...

  • Customer Experience Representative

    3 days ago

    Alexandria, Australia Apex Tool Group Full time

    **Customer Experience Representative - Alexandria, NSW** **Who we are**: Apex Tool Group (ATG) is one of the largest manufacturers of professional hand and power tools in the world, serving the industrial, vehicle service and assembly, aerospace, electronics, construction and serious DIY markets. Our brands include GEARWRENCH, Crescent and Weller to name a...

  • Customer Service Representative/office Co-ordinator

    1 week ago

    Alexandria, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...

  • Customer Service

    1 week ago

    Alexandria, New South Wales, Australia Michael Page Full time $45,000 - $65,000 per year

    Work for a leading global retail brand3 month temp roleAbout Our ClientWe are partnering with a global brand within the retail sector. They specialise in delivering high-quality products and services, ensuring a rewarding experience for both customers and employees.Job DescriptionResponding to customer inquiries via phone and email in a timely and...

  • Customer Service Representative

    1 week ago

    Alexandria, Australia Sirius People Full time

    **ASAP Start - no WHV**: - **6 Month Temporary Assignment - opportunity for Perm!!**: - **$32 p/h + Super**: - **Inner City location** Sirius support is looking for a proactive and highly organised Customer Service Officer to join an established Not-For-Profit organisation based in Inner City Sydney **To be successful in this role you will need**: -...

  • Customer Service Representative

    1 day ago

    Alexandria, Australia Hello Molly Full time

    Here at Hello Molly, we are passionate, free-spirited dreamers who know that the best things in life start with the perfect outfit! We believe in being trendsetters in all things fashion, digital and social. We are looking for someone who is equally passionate about making Hello Molly the number one online store around! About the role: - Provide an...

  • Customer Service Representative

    5 days ago

    Alexandria, Australia Victorias's Basement Full time $40,000 - $60,000 per year

    Victoria's Basement has positions available in the ALEXANDRIA store for FULL TIME staff.We are seeking staff with Excellent Communication Skills, able to work in a fast paced and ever-changing team environment.Your duties will include Merchandising, Phone Inquiries, Counter sales, Light Cleaning and Unpacking of Stock as well as a high level of Customer...