Customer Experience Representative

3 days ago

Alexandria, Australia Apex Tool Group Full time

**Customer Experience Representative - Alexandria, NSW**

**Who we are**:
Apex Tool Group (ATG) is one of the largest manufacturers of professional hand and power tools in the world, serving the industrial, vehicle service and assembly, aerospace, electronics, construction and serious DIY markets. Our brands include GEARWRENCH, Crescent and Weller to name a few.

**What we offer**
- Birthday leave
- Heavily discounted products for yourself and family to purchase
- Novated leasing
- Hybrid work schedule

**About the role**:
At ATG we realise the power of our people and value our differences. You will be working alongside a supportive team, who place a key focus on building trusting relationships.

Apex Tool Group (ATG) is on the lookout for an experienced Customer Experience Representative to join our team This full-time position is based in our Alexandria head office and requires someone who loves problem solving, has a passion for customer experience, and wants to be part of a close-knit team.

This is a great opportunity for a Customer Experience Representative that would relish the challenge and reward of working with well-known quality brands and a reputable organisation.

**Responsibilities include**:

- You’ll contribute to driving a customer-first culture.
- You’ll manage post-sales enquiries from our Distribution Partners and internal Sales Representatives in a timely manner.
- You’ll accurately process and administer new orders received from our Distribution Partners.
- You are thorough and maintain accurate records of communication with customers via CRM

**About you**:

- You’ll put the customer at the forefront of everything you do.
- You’ll have strong interpersonal, written and verbal communication skills.
- You’ll have the ability to assess information and provide solutions.
- You’ll have a positive ‘can-do’ attitude and willingness to learn.
- Minimum 2 years’ experience in a similar sales/customer service/account executive role.
- Ideally you will be familiar with MS Office and CRM software (preferably Salesforce and Hubspot).
- Experience within a contact center environment will be looked at favorably

**Why choose us?**
- We want you to continue to learn, develop and bring your ideas to the table.
- We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are
- Be a part of a collaborative and close-knit team that promotes a healthy ‘work / life’ balance.

Are you passionate about the customer experience and looking to be a part of a fast-paced, growing global business that values their team members? Then this is the role for you
- Throughout the recruitment process we may request consent to perform background checks, including but not limited to, Police Checks, Bankruptcy Checks, ASIC Banned and Disqualified Register etc._

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Maternity leave
- Work from home

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Alexandria NSW 2015

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