Client Services Manager

2 weeks ago


Greater Adelaide SA, Australia TEG Full time

**An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Adelaide**

**Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions or e-sports.**

**About Ticketek**

Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.

The Client Services Manager will join our Ticketek team based in Adelaide. The role will work closely with clients from SA’s most prestigious venues, stadiums and clubs ticketing world-class sporting and entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

**As Client Services Manager, your role will include**:

- Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
- Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day
- Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned
- Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

**Requirements**:
**The Person**

**To be successful in this role, you will**:

- Have a passion for live events
- Demonstrate a client focused attitude, being a true ambassador for our brand
- Be a team player willing to strive to deliver exceptional results
- Possess attention to detail
- Be able to troubleshoot and problem solve
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally
- Have a passion and love for Sport is encouraged but not essential

**Essential experience & skills**:

- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients
- Ability to resolve client/customer problems in a helpful manner
- Understanding or ability to learn ticketing systems and processes

**Desirable, but not essential, experience & skills**
- Client/customer relationship skills
- Experience in Event or ticketing roles
- Tertiary qualified

**Other key considerations for this position**

Due to the nature of this role, work is required outside of business hours and on the weekend.

**Benefits**

**So, what does TEG offer?**

**At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed.**

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.
- Birthday Leave
- Gym Membership Perks
- Free Advice and Support (EAP)
- Flu Vaccinations
- Learning Opportunities and support
- Company Paid Parental Leave
- Complimentary tickets to selected events
- Going the Extra Mile (GEM) Awards and Service Award
- Opportunities to support our community and partners

TEG is an Equal opportunity employer committed to embracing a diverse and inclusive work environment.

**About TEG**

TEG is Global leader in live entertainment, ticketing, and technology. TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, Eventopia, Qudos Bank Arena, TEG Venues, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, Nice Events, Propaganda, MJR Presents, Handsome Touring, TEG Theatrical and TicketWorld, TicketCharge, Ticketek Marketplace, TEG Sponsorship and VIP Now.

We believe in creating a place where our people can do their best work



  • Greater Adelaide SA, Australia Barkuma Full time

    22nd November, 2024 **About the Role** An exciting opportunity has arisen for a permanent full-time Client Services Manager within the Barkuma Commercial Services business unit. Reporting directly to the Production Operations Manager, this pivotal leadership role entails overseeing the Client Services Team and Workplace Trainer. Responsibilities include...


  • Greater Adelaide SA, Australia Calvary Full time

    Calvary Home Care Client Service Officer - Adelaide Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are...


  • Greater Adelaide SA, Australia MinterEllison Full time

    **Location**: Adelaide **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...


  • Greater Adelaide SA, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Greater Adelaide SA, Australia HAYS Full time

    An excellent career pathway for someone looking to expand their skillset in a professional role **Your new company** Hays Office Support are proud to be partnering with Wright Evans Partners, a successful Chartered Accounting Firm based in Wayville, promising exceptional services without losing sight of the personal touches. They provide comprehensive...


  • Adelaide CBD, Australia My Plan Manager Full time

    **About us** At My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn’t get in the way...

  • Client Service Manager

    10 hours ago


    Greater Adelaide SA, Australia Cirka Full time

    We are Cirka, a rapidly growing Australian business. Over the last 35 years we have developed into a multi-faceted business partner, delivering quality cleaning and facility services at international sporting events, iconic entertainment venues, premium commercial properties, and national retailers. **Opportunity for you..** We are looking for a driven and...


  • Greater Adelaide SA, Australia Calvary Full time

    12 Month Fixed Term Contract About the role We’re looking for an organised and reliable team player to join our team in a Client Service Coordinator position. In this role, you’ll be responsible for coordinating staff and client schedules, managing changes and providing general administrative support to keep things running smoothly. If you’re someone...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...


  • Adelaide Region SA, Australia HAYS Full time

    A commercial cleaning company is seeking an enthusiastic Client Services Manager to join their team. **Your new company** This company is a leading provider of cleaning services and solutions for commercial and food industries. Their vision is to develop lasting client relationships by providing an exceptional customer service. **Your new role** Your main...