Client Service Officer

2 weeks ago

Greater Adelaide SA, Australia Calvary Full time

Calvary Home Care

Client Service Officer - Adelaide

Make a difference at one of Australia’s leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately.

About the role

In this role you will work with our clinical service area, to provide the office/telephone liaison between clients, care employees, case managers and families to ensure that all client care and service requirements/issues are acted on, that all services requests are scheduled via our rostering system, that all actions are communicated to the relevant personnel and that all services are correctly verified when completed.

Key Responsibilities

The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Rostering staff with the appropriate qualifications to the correct clients.

What you bring

Administrative experience in a face to face centre environment
Experience in the Home Care/Aged Care sector
Previous rostering experience is essential
Full Drivers License
Ability to manage phone system
A desire to join a team committed to the care of others in a mission based organisation
A valid NDIS screening check ( or willingness to obtain one)
Police Clearance within 6months (or willingness to obtain one)

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

Why work for Calvary?

At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Professional membership to APNA, paid for by Calvary (Home Care and Aged Care nurses only)
Training, development pathways and career opportunities
Flexible hours that make sense for you

**Please note the following**:
You will be required to provide evidence of immunisation as required for your role e.g, influenza.

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