Customer Service Advisor

5 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Customer Service Advisor - Docklands**:

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**Job number**: 796237
**Business unit**: Personal Banking
**Work type**: Permanent Full time
**Region**: VIC- Melbourne inner
- **Start date 25**th** November.**:

- **Great work/life balance - after your 3 months in office training, enjoy working 3 days in the office and 2 from home.**:

- **Must be available to work Monday to Friday rotating roster from 8am - 7:15pm and Tuesday to Saturday 8am - 7:15pm (Saturday shifts are 9am - 6pm)**

At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. In our Service Advisor role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.

**In this role, you will**

Full training is provided. No banking/finance experience is necessary, here at NAB we provide you with all the tools to help set you up for success. Also, we require everyone who joins us in these positions to commit to the role for 18 months before exploring other internal opportunities. These roles have a start date of 25th November and if you are successful after screening, you’ll need to attend (in-person) one of the below group interview sessions in our Docklands office.

Monday 28th or Tuesday 29th October at 9am - 12pm

**What you need for success**

A passion for providing top-notch, genuine customer service with everyone you interact with. A natural conversationalist, you enjoy finding solutions to customer needs and you always take pride in your work. You’re a quick learner, have strong attention to detail who always give 100% to your role and are comfortable navigating multiple systems at once.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.

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