Customer Service Advisor

1 day ago

Melbourne City Centre, Australia HAYS Full time

Customer Service Advisor
Hays is proud to be supporting a leading financial institution in the recruitment of Customer Service Advisors working with their business clients.
To be successful with our client you will go above and beyond to achieve great results for the customer, the company and yourself. This organisation is passionate about diversity and inclusion and will guarantee you are a valued member of their community.

Your new role
It’s more than a career. It’s about more opportunity, more moments to make a difference and more focus on you.

As a Customer Service Advisor you will be taking calls from our clients Business & Corporate customers who require assistance with the online platform.

Day-to-day responsibilities will include:

- Taking inbound calls from Business customers.
- Providing solutions to Business customers.
- Providing exceptional customer service.
- Navigating through multiple different systems.
- Taking between 35-40 calls per day.
- Assisting with other departments with ad hoc admin duties.

They’re recruiting a number of these positions and we want to hear from you Initial assignment length will be for 12 months with a start date of 3rd November, you will be working on a rotating roster Mon to Fri, 7:30 - 8pm.

For the right applicants there is great opportunity to grow a long-term career with our client.
- Previous contact centre experience (preferred).
- Previous retail/admin/hospitality experience.
- Ability to use multiple systems.
- Ability to build rapport quickly.
- Fast learner.
- Problem solving skills.
- Ability to think outside the box.

What you'll get in return in exchange for your commitment, you will be offered extensive training and a great opportunity to learn and develop new skills while enabling you to build a rewarding career. Other benefits are free onsite parking.

**LHS 297508** #2705870

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