Area Manager

7 days ago

Sydney, Australia WHSmith Full time

**Are you a passionate and creative leader who loves great food and outstanding service? If that sounds like you, we’ve got an exciting opportunity waiting**
- **Join our Food by WHSmith team as an Area Manager**:

- **Exciting opportunity to join a well-established international brand and manage multiple sites**:

- **Lead and inspire a diverse team, fostering a culture of continuous improvement and high performance.**

**About WHSmith**

WHSmith is a historic British retailer focusing on news, books, and convenience, and Café operations across Australia. Our food sites are located in some of the busiest hospitals in the country, and our retail stores in some of the most exciting airports. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.

**About the Role**

In this exciting and varied role, you’ll take the lead across three key areas: People Management, Operations & Compliance, and Reporting & Administration. Here's what you'll be doing:
Store Visits & Standards
- Carry out regular store visits, setting clear goals and maintaining high operational and service standards in line with business expectations.

Team Leadership & Development
- Lead, mentor, and develop your operational teams to deliver against KPIs and SLAs.
- Support recruitment, onboarding, and ongoing training to build capable, confident store teams.
- Actively take part in the Annual Performance Review process and oversee reviews across all stores.

Communication & Collaboration
- Work closely with internal teams and external partners, ensuring smooth communication at all levels.
- Build and maintain effective working relationships that reflect our values and strengthen our brand.

Operational Excellence
- Review and improve current processes, always looking for ways to enhance service delivery and drive efficiency.
- Champion high standards in stock management, ensuring accuracy, availability, and mínimal loss.

Compliance & Health and Safety
- Ensure all stores are fully compliant with Time and Attendance requirements, including shift patterns and system data.
- Promote and monitor adherence to health and safety standards (including HACCP) across all sites.

Commercial Insight & Improvement
- Use internal and external data to monitor performance, identify trends, and drive continuous improvement.

**About You**

Ideally, you will have:

- A minimum of 5 years’ experience as an Area Manager.
- Experience managing food compliance alongside HACCP guidelines.
- Experience managing stock and distribution.
- Experience in managing labor costs across a multi-site business unit.
- Effective staff management and coaching skills.
- The ability to achieve targets and KPIs.
- Excellent communication and interpersonal skills.
- Flexibility with work hours and locations as travel across NSW will be required on a regular basis.

**Our Commitment to Diversity and Inclusion

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