Production Manager

**Production Manager**

**No fast fashion here - only high quality products that matter.**

**Who I am looking for**

Our mission is to improve lives by using scientific and customer insights to address the challenges we face in achieving the best possible nights sleep. We design and engineer products and services that deliver meaningful, positive impact towards this goal. This requires us to invest deeply in understanding the factors that influence sleep quality and comfort throughout the night — as well as how our interventions directly affect these factors.

This means you need to be able to
- Take the time to understand what the leaders of the business are trying to achieve and assist in distilling this into clear projects and goals
- Stand up and be actively chasing after solutions - there's no sitting around
- Have a can do attitude and always ask how you can support and service the team

We're always looking to push the boundaries in how we can impact customer's lives. How we can create a “wow” moment, a memorable experience, when they get their hands on our product. You manage the essential component - the manufacturing process.

The manufacturing supply chain operates in multiple countries and we manage multiple products with different materials and specifications. You need to be able to juggle multiple operations and suppliers whilst not losing the details. This is hard but satisfying work.

I want someone who can be relentless in pursuing better outcomes with suppliers. Someone who can spot opportunities to improve, understand manufacturing product risks and put implementation plans into action.

All the technical details really matter, and we need to make sure those details are produced correctly in manufacturing. Intimately understanding the production process, reviewing active production, reporting and solving production issues as they occur. Put pressure on suppliers but establish partnerships which get them on our side. I need someone who can understand the ecosystem and help nurture it to thrive.

You will enjoy this role if you are detail oriented and care deeply that things are made the way they are supposed to be made.

**What we are building at Sleeping Duck and why**
Sleeping Duck is a collective of engineers, designers, customer advocates, and medical professionals united by a shared mission: to create meaningful improvements in the quality of our customers' lives. We focus on optimising sleep—because better sleep means more energy, better focus, and a greater capacity to thrive each day.

We began by challenging the traditional mattress industry—reimagining how mattresses and bed frames are designed, engineered, and purchased. Today, we're expanding into new frontiers of sleep science, exploring how elements like temperature regulation, sensors, and lighting can make the sleep experience more restorative, comfortable, and uninterrupted.

One of our most exciting innovations is the Z10 Body Fit System, engineered in collaboration with a neurosurgeon and leading physiotherapists. Developed to support patients experiencing chronic pain and those undergoing surgery, the Z10 is delivering exceptional results—and is currently available exclusively through physiotherapists. Projects like this are what drive us: complex problems, human-centred design, and life-changing outcomes.

Our customers consistently tell us they love what we do—and their thousands of reviews on ProductReview speak for themselves. Ultimately, that's what fuels us: helping people get their best night's sleep, and creating experiences that truly exceed expectations.

We currently operate in Australia and the USA and will continue to grow into international markets.

**What the role looks like in practice**
You are in the production management team, part of the Product team. You'll be working with me and my Product team. We are a small team, consisting of product managers and production managers. We work closely with the Design team.

The Design team works on new product design, design updates to existing products and concept research. The Product team leads product implementation and operations.

Production Management looks after these key areas:

- Making sure the product is manufactured to our quality standards.
- Directing our quality assurance team who are in the factory, gathering daily reports of what is happening
- Solving any production issues with the team
- Understanding the actual process of how a product is made and the differences between suppliers
- Diversifying manufacturing supply chain to reduce supply risk

You need to be in constant communication with the factories and our quality assurance team. There shouldn't be any last minute surprises that something has been made wrong just before packing, or it's not going to hit goods ready dates.

You are intimately familiar with our products, spending time reviewing all product specification sheets and how it manifests in reality - what are all the actual ste