Membership Coordinator- Casual

5 days ago

Caulfield, Australia Melbourne Racing Club Full time

The Melbourne Racing Club is looking for casual Membership Coordinators to support our team during key periods across the 2025/26 racing season. We have opportunities available across three distinct timeframes:

- Membership renewal period (June & July).
- Caulfield Cup Carnival (October).
- Various mid-week and weekend race days throughout the 2025/26 racing season.

Based at Caulfield Racecourse and reporting to the Membership Manager, this role plays a key part in our membership operations. Responsibilities include customer service, ticketing, and membership support, acting as the first point of contact for our members, building relationships, and assisting with operational and administrative tasks.

This role is a great opportunity to be at the heart of the action, where you’ll also be involved in event and race day operations, ensuring a seamless and engaging experience for our valued members.

The Melbourne Racing Club (MRC) is proud to be recognised as a 2022, 2023 & 2024 Winner of The Australian Business Awards for Employer of Choice. We are one of Australia's most prestigious Sports, Events, and Property Development companies. As well as running elite horse racing at Caulfield, Sportsbet Sandown, and Mornington Racecourses, we own 14 pub venues under the Pegasus Leisure Group (PLG).

**What will your responsibilities be?**
- Acting as the first point of contact for members, providing a high level of customer service and answering all enquiries in a friendly and accurate manner.
- Maintain accuracy and integrity of data entry into membership database
- Build strong and effective relationships with all internal and external stakeholders.
- Ensuring effective lines of communication are provided to all departments in strong support of membership experience and customer service.
- Provide support to members on race days at Caulfield as required
- Collaborate within the Membership team on ad
- hoc administrative duties.

**Skills & Experience**
- Previous experience in the delivery of quality customer service
- Demonstrable experience in customer service roles within the sports, events, or hospitality sectors (Desirable)
- Meet and manage strict guidelines and deadlines
- Strong written and verbal communication skills
- Ability to work well individually and as part of a team
- Outstanding attention to detail
- Effectively collaborate with internal and external stakeholders

Motivated by delivering outcomes in a fast-paced environment

**What’s in it for you?**
- Brand new state-of-the-art administration building with standing desks and breakout spaces.
- Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family.
- Ongoing learning & development opportunities.
- Free onsite parking.

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