Guest Service Agent

1 week ago

Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

**About the Role**

We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring a proficient and genuine customer service delivery to provide an exception guest experience.

**Role Responsibilities**
- Welcome all guests and conduct premium check in service
- Provide guest customer service and coordination of general enquires
- Be knowledgeable of resort areas and confidence in recommending available experiences and activities
- Coordinate guest and barge arrivals and departures
- High grooming standards
- Maintain guest accounts, billing arrangements and payments on check out
- Follow in house policies and procedures to maintain guest security

**Skills, Qualifications & Experience Required**
- Exceptional time management skills
- Excellent communication skills
- Extraordinarily high level of customer service and work ethic
- Demonstrated experience in a similar role in a large Hotel or Resort based environment
- Demonstrated experience in daily cashiering procedures, credit card reconciliation
- Knowledge of property management systems
- Demonstrate people management skills and an understanding of cultural diversity within the workplace

**Employee Benefits - conditions apply**
- Affordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, utilities and Wi-Fi.
- Annual $1,000 SeaLink Employee Travel Allowance
- 25% off resort dining, bars, retail, and spa
- Employee Training Programs
- Recognition Programs
- Free K'gari Explorer Tours
- Free ferry rides to and from the island
- Access to our Sand Bar pool, staff gym, tennis courts, and more

**About Us**

**K'gari**is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of **SeaLink Marine & Tourism,** one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the **Kelsian Group** - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

Living and working in paradisewe can’t think of anything better

**How to Apply**

Click** APPLY** and upload a copy of your resume outlining your experience.

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