Coordinator Customer and Business Services

Permanent full-time, with flexible work options available.
- Heart of Preston location, close to public transport, shops and the Preston Market.
- Newly established leadership role to drive continuous improvement and customer service initiatives.

In a fast-growing, ever changing metropolitan municipality, a sector leading development assessment service is key to ensuring that developments contribute toward achieving the Darebin community’s vision for a more equitable, vibrant and connected city.

As a leader within Darebin’s City Development department, you will build a high-performing team with a strong culture of collaboration and service excellence and develop a service model that delivers a positive customer experience and provides efficient and easy-to-navigate statutory processes. More broadly, you will help identify and drive reforms to improve the day-to-day operation and effectiveness of Council’s development services.

Come be part of a values-driven organisation and help improve the quality of development to protect all that we love about Darebin.
- Permanent full-time, with flexible work options available.
- Circa $126,682 plus super (Band 8)
- Heart of Preston location, close to public transport, shops and the Preston Market.
- Newly established leadership role to drive continuous improvement and customer service initiatives.
- Multi-million dollar investment in developing a new Enterprise Resource Planning system

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
As a leader within City Development, the Coordinator will oversee the operation of the planning, building and health service teams to provide responsive customer service, ensure compliance with statutory process and timeframes, and drive improvements.

More specifically, the Coordinator Customer and Business Services will:

- Build a high-performing team with a strong culture of collaboration and service excellence.
- Develop and coordinate delivery of continuous improvement activities.
- Lead a divisional community of practice focused on improving the customer experience.
- Lead the Department’s participation and preparation for the move to Council’s new Enterprise Resource Planning system.
- Oversee and be responsible for the achievement of some statutory processes and timeframes.

**Skills & Experience**
- Qualifications advantageous but not obligatory.
- Degree, Diploma of Certificate in a relevant field (Administration; Leadership; Customer Engagement; Customer Contact) or substantial experience in a relevant field.
- Advantageous:

- Experience in the Victorian planning, building or construction sectors.
- Experience in the local government sector.
- Familiarity with project management principles and practices.
- Substantial, demonstrated, relevant experience including:

- Staff management and co-ordinating administrative and customer service activities within a busy customer focused department.
- Highly developed skills in administrative practices.
- Well-developed skills to investigate issues and solve problems.
- High level of attention to detail.
- Proven ability to identify and utilise technological solutions to issues to ensure quality service delivery, and provide on the job technology-based training and support to other staff.
- The ability to extract data from systems for the purpose of preparing reports for other government agencies and internal use.

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

Contact Chad Griffiths, Mana