Customer Service

Temporary Full time until 30 June 2025
- Salary circa - $74k (pro rata) plus super
- Supportive and community focussed team environment

Are you passionate about Aged Care services and providing a high-quality customer service experience over the phone?

In this role you will be the first point of contact to provide timely information about Darebin’s Aged and Disability Services. You will receive enquiries, provide accurate information and undertake effective administration to support the client pathway to accessing services.
- Temporary, Full time until 30 June 2025
- Band 4 position
- Salary circa - $74k (pro rata) plus super
- Supportive and community focussed team environment

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
- Provide proactive and community focused customer service and support to the Darebin Community.
- Provide information to customers about Darebin’s Aged and Disability services.
- Manage phone queues and triage calls and escalations regarding client requests and make daily rostering changes to meet client demands.
- Undertake appropriate use of electronic data management and communication systems including use of the My Aged Care (MAC) client portal and Client Management System Carelink Plus

**Skills & Experience**
- Proficiency in computer skills including Microsoft Office and Client Management Systems such as Carelink Plus would be an advantage
- Well-developed verbal and written communication skills. Ability to convey clearly and concisely through telephone and writing.
- Experience or understanding of the Commonwealth Home Support Program and Aged Care service system would be an advantage

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

Contact Sue Howard, Team Leader Service Support on 8470-8386 for a confidential discussion.

**Applications close on Monday 30 December 2024 at 12 noon.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._