Business Support Officer

2 weeks ago

Dandenong, Australia Coates Full time

The Branch Support Officer (can be based in Dandenong or Geelong) exists to provide administrative assistance to the branch network. By assisting the branches and Branch Managers in completing administration tasks, branch staff will have an increased availability to focus activities on customer facing tasks and delivering an exceptional customer experience.

**Your new role awaits**:

- Investigate and provide customer resolutions for issues arising from disputed invoices as well as provide viable solutions to supplier rejected invoices
- Discuss and appropriately invoice excess hours charges with customers
- Lead our uncompromising Safety-First culture throughout the organisation and customer relationships
- Follow up and ensure correct and timely finalisation of branch subhires, focussing on rehire recoveries
- Proactively contacting customers to update expected termination date of delinquent hires

**About you**:

- Exceptional customer service and sales experience
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving skills
- Intermediate computer skills

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration
- Flexible working arrangements to help you balance your work life with your AFL life
- Training and development to help build your career and equip you for success
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Coates. Equipped for you.

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