Regulatory Officer
1 week ago
An exciting opportunity to join the Regulatory Transaction Services team within Consumer Affairs Victoria
- VPSG2 classification (salary range $56,271 - $72,262) plus superannuation
- Ongoing, full-time role
About us
Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria.
The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.
About the role
Reporting to the RTS Team Leader, Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes.
Regulatory Officers also provide information to clients both verbally and in writing and accurately and promptly maintain CAV's record management databases and resources.
**In this role, you will**:
- carry out tasks associated with the RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets
- update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules
About you
- excellent customer focus, with the ability to understand customer requirements to address their needs
- proven ability to cooperate and work well with others in pursuit of team goals
- excellent problem solving skills, with the ability to seek resolution of problems through policy or process guidelines.
How to apply
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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