Regulatory Officer

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Team Leader, Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes.

Regulatory Officers also provide information to clients both verbally and in writing and accurately and promptly maintain CAV's record management databases and resources.

There are 2 Ongoing positions available.

Key Accountabilities include

• Carry out tasks associated with the RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets.
• Apply legislative requirements and operational policies to processing and decision-making responsibilities ensuring procedures, policies and performance standards are adhered to.
• Update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
• In accordance with operational policy and departmental records management policies, procedures and business rules, process incoming mail and matters creation for Consumer Affairs Victoria.
• Effectively and efficiently respond to queries and requests received from clients, regarding matters such as legislative requirements and the progress of pending applications and other processes.

About you

To be considered for the role, you must be able to demonstrate:

• Service Excellence - undertakes work efficiently, focusing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.
• Planning and Organising - plans and reviews daily work and is flexible in meeting unforeseen circumstances while continuing to meet expectations.
• Written Communication - produce a range of standard written documents, providing clear information and using language appropriate to the audience.
• Verbal Communication - assesses audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.
• Interpersonal Skills - builds rapport with others in order to understand issues and suggest courses of action appropriate to their needs
• Problem Solving - solves problems based on operational guidelines, knowledge and experience, scanning for useful information, looking for underlying causes, and suggesting alternative actions to clients.
• Computer Skills - effectively use departmental computer systems for basic word processing, email, appointment scheduling, and internet and intranet functions.
• Organisational Awareness - uses an understanding of guidelines and frameworks to organise work priorities, address issues in a consistent manner and suggest improvements.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Monday, 20 October 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.