Customer Service Officer

Fun, collaborative and supportive culture
- Temporary opportunity based in Logan area (3-4 months duration)
- Full training provided

**Our Story**

Changing lives is what we do.

Delivering high quality allied health services is how we do it.

Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care and knew how to do it. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.

The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. This success fuelled the expansion of our services within residential aged care, home care and NDIS.

Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland, Empower Healthcare is growing and taking our unique approach with us.

A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients
- helping our clients live their lives the way they want to.

**Why you should join our Awesome Team**

We are a close-knit business (whilst social distancing) with an open and friendly culture. Our people are at the center of everything we do. We also provide:

- Flexible working arrangements to suit your needs - strong emphasis on work-life balance, no late nights or weekend work
- Comprehensive training - company induction and shadowing sessions prior to starting
- Monthly Professional Development and Social Events
- Paid professional development - for external professional development + professional development leave
- Above Award remuneration + financial incentives
- Free Counselling support through our Employee Assistance Program
- Genuine Career progression and opportunity to reach your full potential - always looking to promote from within
- Well supported team with ongoing individualised mentoring - opportunity to work across various roles and clinical settings i.e. Residential Aged Care and Community.
- Workplace Giving Program and Paid Time off to Volunteer
- Development of ‘hubs’ - designated office space to catch up with colleagues and complete paperwork

**The Position**
We are seeking a Customer Service Scheduler to join our team starting immediately. This temporary full time opportunity forms an important part of our Brisbane head office team (Logan area). Reporting into the Senior Home Care Services officer, you will be responsible for:

- Liaising with clients/carers to schedule allied health services
- Responding to telephone calls, messages, booking requests and inquiries from clients, carers and internal and external stakeholders regarding cancellations or changes to scheduled services
- Initial administration on AlayaCare for new referrals
- Responding to requests regarding the rostering of client services
- Data entry and general office duties

**Do you have what it takes?**

We are looking for someone with a high degree of initiative, that takes ownership of their work and demonstrates a "can do" attitude. You will have an enthusiastic and proactive attitude, be outcome focused and dedicated to delivering an exceptional service to our clients. You must have:

- Relevant experience in an administration/clerical role
- Good interpersonal skills with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service
- Excellent attention to detail
- Good organisational and administrative skills with the ability to prioritise multiple tasks
- Ability to work effectively as a member of a team and autonomously
- Previous relevant experience working with people affected by frailty and/or disability would be desirable.

If you are looking to work with a quality driven flexible organisation that supports and values their team, then this role is perfect for you