Customer service officer/ scheduler

1 day ago

Logan City, Queensland, Australia Empower Healthcare Full time $60,000 - $90,000 per year
  • Full Time opportunity based in Loganholme
  • Attractive salary + incentives
  • Make a real impact. purpose-driven team and company vision

The Position

We are seeking a Community Support Officer/Scheduler to join our team due to our continuous growth. Based at our office in Loganholme, this Full Time opportunity forms an integral part of our head office team.

Reporting into the Community Support Team Leader, you will be responsible for:

  • Liaising with clients/carers to schedule allied health and nursing services
  • Responding to telephone calls, messages, booking requests and inquiries from clients, carers and internal and external stakeholders regarding cancellations or changes to scheduled services
  • Initial administration on AlayaCare for new referrals
  • Responding to requests regarding the rostering of client service
  • Data entry and general office duties
  • Assisting the VIC scheduling team - You will be required to work Victorian Hours and work on a QLD Public Holiday if this falls on a Victorian Work Day.

Do you have what it takes?

We are looking for someone with a high degree of initiative, that takes ownership of their work and demonstrates a "can do" attitude. You will have an enthusiastic and proactive attitude, be outcome focused and dedicated to delivering an exceptional service to our clients. You must have:

  • Experience in scheduling, including mapping, planning, and confirming efficient daily routes (not just appointment clustering)
  • Dependable, professional, and genuinely committed to contributing positively to the team.
  • Capability to quickly adapt and manage time effectively while learning our systems and processes.
  • Proven experience in customer service, including the ability to manage high call volumes effectively.
  • Strong organizational skills with meticulous attention to detail.
  • Excellent communication skills, both written and verbal.
  • Familiarity with medical, healthcare or home care services is a plus
  • Solid Computer Skills – Microsoft Office & Database Management

What's on offer:

  • Parental Leave
  • Paid external professional development and study leave
  • Free Counselling support through our Employee Assistance Program
  • Employee discount and benefits portal
  • Loyalty service awards including vouchers, annual dinner and company sponsored holidays
  • Quarterly Employee Recognition Program
  • Lucrative referral bonus
  • Regular social catchups

Our Story

At Empower Healthcare our purpose is to deliver exceptional care that positively impacts peoples' lives.

We have an impressive offering of services spanning Home Care, NDIS and Residential Aged Care including Occupational Therapy, Physiotherapy, Podiatry, Dietetics, Osteopathy, Massage, Speech Pathology, Allied Health Assistants and Nursing. With more than 180 exceptional clinicians across Victoria, New South Wales, Queensland, and Western Australia, we are changing lives.

Our commitment is to deliver exceptional care by expert clinicians with an aim to enhance independence and improve the quality of life of the people we care for. We are here to empower everyone to live their best life.

Follow the link to find out what it's like to work at Empower Healthcare

APPLY ONLINE NOW

At our core, we believe that everyone deserves access to high quality Healthcare, regardless of their race, gender, ethnicity, age, or any other factor. We are committed to creating an environment that is welcoming and inclusive to all. We are dedicated to removing any barriers that may limit access to our services and to promoting diversity and inclusion in all aspects of our work.

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