Customer Service Officer

Logan FullTime
- Are you our next Customer Service Superstar?
- Monthly ADO + Salary Packaging + Professional development & more
- Over the last 12months our people gave us 4.3/5 star for joining us

**Are you our next Customer Service Superstar aka Customer Service extradonaire?**

Are you after Professional Rejuvenation this year? We have the opportunity you have been waiting for A profession where you can assist people with disability and their families to access information on the NDIS and other community supports? Where can you add value? Perhaps work for an organisation where people from all walks of life are welcomed with open arms into an inclusive and diverse culture?

**If this sounds like you, you will love working with us as a Customer Service Officer**

**About the Role**:
We are currently looking for a full-time Customer Service Officer, aka Customer Service Superstar, to join Carers Queensland as part of our amazing Customer Service Team at our Eight Mile Plains and Logan offices. At Carers Queensland, we pride ourselves on our diverse workforce and inclusion initiatives, including being one of few organisations in Australia to hold ‘Rainbow Tick’ accreditation.

We encourage anyone who is interested in this role to apply, including recently graduated students in a relevant discipline, those with lived experience of disability, those who have been through the NDIS journey, and those who just love making a real difference in people's lives. As a Customer Service Officer, you will be one of the first points for NDIS inquiries and will be an expert on the NDIS for the community.

**Some of your key responsibilities will include**:

- Confidently explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community.
- Guide and assist participants over the phone to understanding their NDIS plans and accessing funding to increase capacity and develop their options.
- Assist individuals (and their families and carers) with information linkage and supports to utilise natural supports, other mainstream services and the wider community.
- Maintaining quality service delivery while demonstrating ability to work in a fast-paced environment ensuring accuracy is paramount for data quality.

**What's in it for you?**:

- Full time role with Customer Service Team at Logan Central site close to public transport
- Attractive Remuneration Package of CSW3.1 -$37.35 p/h and $74,050.88 per annum (plus superannuation 11.5 %).
- Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
- Accrued Days Off + Gifted Day for Christmas + Access to Discounted Corporate Private Health with Medibank & BUPA
- Professional development through ongoing training
- The opportunity to enact real and rewarding change in the lives of those you work with and for.
- A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

**Do you have?**:

- Experience providing customer service, telecommunications, or working within an information provision service OR similar relevant experience?
- An empathic and engaging verbal communication style accompanied with good telephone etiquette?
- The ability to be self-reliant, motivated, and accountable in managing multiple tasks and meeting timelines and targets?
- Demonstrated competency in entering information into databases and CRM?
- Please note: Due to the nature of the work, all staff must hold or willing to obtain both a valid Blue Card Working with Children & NDIS Worker Screen.

**How to join the team**:

- **'Apply'** at the top of this page.
- **Review**the Position Description and Key Selection Criteria below (attached in the top right-hand corner of the next page).

**APPLY NOW as interviews will be conducted during the campaign**

**so don't wait until the closing**

**Applications close 14th February 2025**:
Carers Queensland actively encourages applicants to advise of any reasonable adjustment needs that you have in your cover letter, so that we can meet where possible the needs of each applicant.

**Job Details**:

- Description:
- Video:
- Location:
- Logan- Work Type:
- FullTime- Post Date:
- 2025-01-30- Close Date:
- 2025-03-14- Reference:
- 8988