Technical Support

2 weeks ago

West Melbourne, Australia Aftershock Pc Full time

Are you an experienced tech enthusiast with proven firsthand experience in solving problems and making a positive impact on others? Aftershock PC is seeking a seasoned individual with a deep passion for PC hardware and troubleshooting to become key members of our Technical Support team.

**Joining our team means**:

- Mastering complex troubleshooting techniques to efficiently resolve customer issues.
- Utilising your experience in building PCs to understand and address customer concerns effectively.
- Staying updated on the latest skills, components, and industry trends.

**Your responsibilities will include**:

- Acting as the primary point of contact for customers seeking technical assistance.
- Remotely triaging and troubleshooting technical issues and requests.
- Being a point of escalation for challenging customer situations.
- Determining the best solutions based on customer-provided details.
- Engaging higher levels of support personnel when necessary.
- Providing accurate information on IT products and services.
- Recording events and problem resolutions in detailed logs.
- Following up and keeping customers informed of their status and information updates.

**Qualifications**:

- Proficiency in assembling complex PC systems.
- Extensive knowledge of PC components and their functionalities.
- Detail-oriented mindset with a focus on achieving desired outcomes.
- Self-motivated with the ability to work independently.
- Eagerness for continuous learning and keeping updated on new skills, components, and industry advancements.
- Bonus points for familiarity with platforms such as ClickUp, Front, Aircall, and Connectwise.

**How to Stand Out**:

- Minimum of 2 years' experience as a help desk technician or in another customer-facing support role.
- Be a hardware tech enthusiast.
- Strong ability to diagnose and resolve technical issues.
- Understanding of computers and their components.
- Excellent communication skills, both written and verbal.

If you're ready to embark on a rewarding career journey with Aftershock PC and contribute to our mission of delivering exceptional customer experiences, we want to hear from you

Schedule:

- Monday to Friday

Work Location: In person

Pay: $53,000.00 - $67,138.72 per year

**Benefits**:

- Employee discount
- Professional development assistance

Application Question(s):

- If you have a PC that is Bluescreening, what would your initial remote troubleshooting steps be?

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 04/10/2025

  • Technical Support

    2 weeks ago

    West Melbourne, Australia Aftershock Pc Full time

    Are you an experienced tech enthusiast with proven firsthand experience in solving problems and making a positive impact on others? Aftershock PC is seeking a seasoned individual with a deep passion for PC hardware and troubleshooting to become key members of our Technical Support team. **Joining our team means**: - Mastering complex troubleshooting...

  • Technical Support

    2 weeks ago

    West Melbourne, Victoria, Australia Aftershock PC Full time US$53,000 - US$67,338 per year

    Are you an experienced tech enthusiast with proven firsthand experience in solving problems and making a positive impact on others? Aftershock PC is seeking a seasoned individual with a deep passion for PC hardware and troubleshooting to become key members of our Technical Support team.Joining our team means:Mastering complex troubleshooting techniques to...

  • Technical Support Representative

    2 weeks ago

    West Melbourne, Australia StarRez Full time

    StarRez is the global leader in student housing and conference software with over 1,300 customers worldwide. We are expanding and seeking a motivated and customer oriented Technical Support Representative to join our Melbourne based Support team. We are searching for talented tech-loving team players who want to positively impact millions of residents’...

  • Technical Support Specialist

    6 days ago

    Sunshine West, Australia AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large...

  • Technical Support Automation

    6 days ago

    West Perth, Australia Metso Outotec Full time

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation. This is your opportunity to join the positive change. **Job...

  • Experienced Technical Support Officer

    2 days ago

    West End, Australia Freshmethod PTY LTD Full time

    We are looking for a capable professional who can interface with clients at an advisory level, manage computer infrastructure projects and take responsibility for the resolution of technical problems. This person will: - Act as a point of contact for new and existing clients seeking technical assistance and support - Identify opportunities for software and...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Tier-2 Technical Support Engineer to join our global technical support team. The team is responsible for providing technical support and service to all of Global-e's customers as well as, being technical focal point.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Technical Support

    5 days ago

    Melbourne, Victoria, Australia Kore Full time

    **Are you a go-getter who loves to solve other people's technical problems?** If you are a customer focused individual who likes a fast-paced environment, you may be the person our team needs. We are looking for a customer focused individual who has strong technology skills, professional verbal and written communication skills, and the drive to excel to join...