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Customer Support Administrator

3 weeks ago

Fairfield East, Australia Komatsu Full time

**The Opportunity**:
An exciting opportunity has become available for a Customer Service Administrator to join our Customer Support Centre located at our Head office in Fairfield. The role reports into our National Customer Support Centre Manager and will have you provide a high standard of support to both our internal and external customers, process parts orders & National administration functions, ensuring effective and efficient operations for the business while adhering to Komatsu Policies and Komatsu Customer Support Charter Standards.

**Roster: Monday to Friday**

**Role Located: Fairfield, NSW (Onsite Cafe)**

**Komatsu Benefits**:

- ** OEM Machine Specific Training**: If you don’t feel you have the skillset don’t worry Komatsu provides this training
- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Microsoft Office Package knowledge essential
- Microsoft AX 2012 experience desirable
- SAP, CRM, CTI & Excel Experience desirable (knowledge of a purchasing system is essential)
- Previous parts or mechanical knowledge (Desirable)
- Previous experience in a customer service environment
- Strong troubleshooting skills
- Strong written and verbal communication
- Team focussed with the ability to be involved and interact
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._