Service Support Manager

6 days ago

Fairfield East, Australia Komatsu Full time

**The Opportunity**:We are currently seeking a Service Support Manager based out of our Fairfield branch to manage the day-to-day operational activities of the Service Department. The Service Support Manager will oversee team management, safety, WIP management, quote variance, productivity, work quality and vehicle recovery, whilst maintaining a high level of customer service in line with the Komatsu Customer Support Charter to meet the expectations of our customers.

**Key Responsibilities**:

- Establish, create, and maintain multiple links between our business divisions concerning all aspects of Identifying and maximising efficiency improvement opportunities within the Service business.
- Support the Machine, Parts & Service Sales efforts by developing Service process offerings that complement the divisional sales growth strategies.
- Ensure Customer service levels are of a high standard by identifying areas where speed, accuracy and professionalism of transactions can be improved and taking proactive action to continuously improve these areas.
- Develop reporting to provide the business with comprehensive data detailing the process improvements and time savings.
- Review current administration tasks performed within branch operations to understand tasks that can be streamlined and improved to reduce administrative load on branch staff
- Develop and support training initiatives across a broad range of platforms.

**Role Located: Fairfield**

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Customer focused and proactive in identifying solutions and offering support to others.
- Excellent verbal and written communication skills.
- Demonstrated experience in a Service process role.
- Able to build and maintain professional relationships with internal parties.
- Accuracy and attention to detail in reporting to a high standard.
- Ability to review business process and develop sound management plans to limit exposure to company.
- Efficiently work within the Microsoft Suite of software.
- Capital Equipment maintenance & asset management experience essential.
- Demonstrated experience operating at a senior level within a Service Business
- Qualifications_
- Mechanical or Electrical trade background desired but not necessary.
- Tertiary qualifications in Business Administration desired but not necessary
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

  • Female Disability Support Worker

    5 hours ago

    Fairfield, Australia Truecare Support Services Full time

    Truecare Support Services is a Disability Service operating across the region of Victoria. We support an approach that is: professional, flexible, reliable, empowering for individuals, ethical, collaborative and accountable. We are on the search for exceptional people to provide support and assistance to clients! **We are looking for individuals located in...

  • Disability Support Worker

    6 days ago

    Fairfield, Australia Help at Hand Support Services Full time

    Help at Hand Support Services, is looking for experienced Disability Support Workers who would like to join us and help make a difference to the lives of people with a disability. You will be providing a person-centred approach and your daily routine will depend on the person you are supporting. Every day could be different for you; one day you might be...

  • Ndis Support Coordinator

    1 week ago

    Fairfield East, Australia Specialised Care Coordination Full time

    This is a full-time hybrid/ remote role for a NDIS Support Coordinator. The Support Coordinator will be responsible for managing and coordinating support services for clients, assessing client needs, developing care plans, and collaborating with healthcare providers. The role also involves providing guidance and support to clients and their families,...

  • Disability Support Worker

    5 hours ago

    Fairfield East, Australia Woodville Alliance Full time

    Flexibility to suit you! Roles available in Day Program and SIL - Casual positions available with an opportunity to become permanent - Salary packaging available to casuals - increase your take home pay **Multiple opportunities available in Fairfield East, Chester Hill, Liverpool and Hoxton Park.** - Casual in Day Program and SIL - Potential permanent...

  • Disability Support Worker

    6 hours ago

    Fairfield Heights, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Customer Service Administrator

    1 week ago

    Fairfield East, Australia Komatsu Full time

    Global OEM who will invest in your development with training. - 12-Month Fixed Term Opportunity. - Office-Based | Rostered Public Holidays | Flexible start options**The Opportunity**: As a Customer Support Administrator, you will be the first point of contact for our customers, providing timely and effective assistance with their inquiries; supporting and...

  • Program Manager

    5 hours ago

    Fairfield, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Customer Service Manager

    6 days ago

    Fairfield, Australia SHINY Full time

    An innovative workwear and promotional clothing supplier, **SHINY** is the leading company for uniforms and decoration in the southern hemisphere. One of the largest employers in the industry, its stellar reputation has been built over 30 years, with an unwavering commitment to exceptional customer service and quality products. SHINY is now seeking a...

  • People Services Officer

    1 week ago

    Fairfield East, Australia Komatsu Full time

    Flexibility around hours with the ability to work-from-home 2 days a week. - Excellent growth opportunities with exciting project pipeline - Work for a global powerhouse with 3500 employees’ locally and 60,000 internationally **The Opportunity**: Due to internal promotions and continued growth, we are currently hiring for a People Services Officer to join...

  • Male Disability Support Worker

    2 days ago

    Fairfield Heights, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...