Service Support Manager

6 days ago

Fairfield East, Australia Komatsu Full time

**The Opportunity**:We are currently seeking a Service Support Manager based out of our Fairfield branch to manage the day-to-day operational activities of the Service Department. The Service Support Manager will oversee team management, safety, WIP management, quote variance, productivity, work quality and vehicle recovery, whilst maintaining a high level of customer service in line with the Komatsu Customer Support Charter to meet the expectations of our customers.

**Key Responsibilities**:

- Establish, create, and maintain multiple links between our business divisions concerning all aspects of Identifying and maximising efficiency improvement opportunities within the Service business.
- Support the Machine, Parts & Service Sales efforts by developing Service process offerings that complement the divisional sales growth strategies.
- Ensure Customer service levels are of a high standard by identifying areas where speed, accuracy and professionalism of transactions can be improved and taking proactive action to continuously improve these areas.
- Develop reporting to provide the business with comprehensive data detailing the process improvements and time savings.
- Review current administration tasks performed within branch operations to understand tasks that can be streamlined and improved to reduce administrative load on branch staff
- Develop and support training initiatives across a broad range of platforms.

**Role Located: Fairfield**

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Customer focused and proactive in identifying solutions and offering support to others.
- Excellent verbal and written communication skills.
- Demonstrated experience in a Service process role.
- Able to build and maintain professional relationships with internal parties.
- Accuracy and attention to detail in reporting to a high standard.
- Ability to review business process and develop sound management plans to limit exposure to company.
- Efficiently work within the Microsoft Suite of software.
- Capital Equipment maintenance & asset management experience essential.
- Demonstrated experience operating at a senior level within a Service Business
- Qualifications_
- Mechanical or Electrical trade background desired but not necessary.
- Tertiary qualifications in Business Administration desired but not necessary
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

  • Customer Service Manager

    6 days ago

    Fairfield, Australia SHINY Full time

    An innovative workwear and promotional clothing supplier, **SHINY** is the leading company for uniforms and decoration in the southern hemisphere. One of the largest employers in the industry, its stellar reputation has been built over 30 years, with an unwavering commitment to exceptional customer service and quality products. SHINY is now seeking a...

  • Ndis Support Coordinator

    1 week ago

    Fairfield East, Australia Specialised Care Coordination Full time

    This is a full-time hybrid/ remote role for a NDIS Support Coordinator. The Support Coordinator will be responsible for managing and coordinating support services for clients, assessing client needs, developing care plans, and collaborating with healthcare providers. The role also involves providing guidance and support to clients and their families,...

  • Assistant Category Manager

    8 hours ago

    Fairfield, Australia ED - Group Support Functions Full time

    **About the Role** *** This is an exciting opportunity to bring your passion for product and commercials together to join the Merchandise team as an Assistant Category Manager. We currently have two opportunities available a **permanent opportunity within the Beer & Cider category for Dan Murphy's** and a **5 Month fixed term contract for the Beer & Cider...

  • Customer Service Administrator

    1 week ago

    Fairfield East, Australia Komatsu Full time

    Global OEM who will invest in your development with training. - 12-Month Fixed Term Opportunity. - Office-Based | Rostered Public Holidays | Flexible start options**The Opportunity**: As a Customer Support Administrator, you will be the first point of contact for our customers, providing timely and effective assistance with their inquiries; supporting and...

  • Disability Support Worker

    6 days ago

    Fairfield, Australia Help at Hand Support Services Full time

    Help at Hand Support Services, is looking for experienced Disability Support Workers who would like to join us and help make a difference to the lives of people with a disability. You will be providing a person-centred approach and your daily routine will depend on the person you are supporting. Every day could be different for you; one day you might be...

  • Supervisor - Field Service

    2 weeks ago

    Fairfield East, Australia Komatsu Full time

    **The Opportunity**: Due to internal promotion, our Fairfield branch is looking for an experienced Field Service Supervisor to join the team. The position is responsible and accountable for the operation of all Field Service activities to ensure it runs safely, efficiently, profitably and offers genuine product to the customers of the Branch. This is...

  • Customer Service Role

    2 days ago

    Fairfield East, Australia Capital City Waste Services Full time

    We are a growing business in the waste management industry, with a passion for delivering environmental solutions for our customers. Due to our growth, we have an opportunity to join our team as an office all rounder for a 4 (four) day week (monday to Thursday) Reporting to the General manager, you will be responsible for: - Respond to and handle inbound...

  • People Services Officer

    1 week ago

    Fairfield East, Australia Komatsu Full time

    Flexibility around hours with the ability to work-from-home 2 days a week. - Excellent growth opportunities with exciting project pipeline - Work for a global powerhouse with 3500 employees’ locally and 60,000 internationally **The Opportunity**: Due to internal promotions and continued growth, we are currently hiring for a People Services Officer to join...

  • Office Administrator/customer Service

    2 days ago

    Fairfield East, Australia BBC Plastics Full time

    We are a well established plastic manufacturing company based in Fairfield East, currently seeking a highly motivated and enthusiastic individual to support our day-to-day business operations. Full training provided. Working hours are Monday to Friday, 8am to 4pm Starting salary: $60,000 **Duties include**: - Provide customer service; face to face and...

  • People Services Officer

    1 week ago

    Fairfield East, Australia Komatsu Full time

    Flexibility around hours with the ability to work-from-home 3 days a week. - Excellent growth opportunities with exciting project pipeline - Work for a global powerhouse with 3500 employees’ locally and 60,000 internationally. **The Opportunity**: Due to internal promotions and continued growth, we are currently hiring two driven People Services Officers...