Customer Support Representative

6 days ago

Fairfield East, Australia Komatsu Full time

The Opportunity:
An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Centre at our Head office in Fairfield or our Wacol office. This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Maintaining a high level of accuracy in part interpretation & order processing.
- Demonstrating an effective use in parts order & supply chain activities
- Establish and maintain effective channels of communication with all stakeholders.
- Cross-training in tasks outside regular duties to cover duties when other team members or branch staff are absent, on leave etc.
- Ensure KPIs are met.
- Provide regular feedback to customers on parts orders, backorders & delivery dates

This role can be part-time (minimum three days per week) or full-time.

After training, this role can be remote/ WFH, or you may want a hybrid position. The choice is up to you

Role Located: Fairfield, NSW or Wacol, QLD

Komatsu benefits:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Referral Program: Generous referral payment for referring a new employee to Komatsu

What we are looking for:

- Parts interpreting experience in a high-volume (Essential)
- Able to work flexible roster pattern starting & finishing between 7:30 - 19:30 & a rolling Saturday & public holiday (Essential)
- Well-developed numeracy, written and oral communication skills (Essential)
- Strong problem-solving skills & with an attention to detail (Essential)
- Ability to prioritise competing work tasks (Essential)
- Intermediate computer skills, specifically Microsoft Suite (Essential)
- Sound working knowledge of earth-moving equipment and strong mechanical aptitude (Desirable)
- An understanding of parts sales, logistics & supply chain (Desirable)
- Experience in inventory control and warehouse systems (Desirable)
- Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

  • Customer Support Representative

    1 week ago

    Fairfield East, Australia Komatsu Full time

    **The Opportunity**: An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Centre at our Head office in Fairfield or our Wacol office. This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other...

  • Customer Support Representative

    1 week ago

    Fairfield, Australia Komatsu Full time

    **Exclusive Opportunity for a Customer Support Representative / Parts Interpreter** *** Job Share / Part Time Employment Now Available** Komatsu is the world’s largest original equipment manufacturer of mining, construction and utility equipment and are committed to the development of people. **What is a Customer Support Representative (CSR)?** As a...

  • Customer Support Sales Representative

    5 days ago

    Fairfield East, Australia Komatsu Full time

    Global OEM who will invest in your development with training. - Recognition and awards + Fantastic employee benefits program + Family focus - Permanent role with stability | Career development opportunities**The Opportunity**: **Your responsibilities will include**: - Identifying and pursuing new sales opportunities within the prescribed customer base. -...

  • Sales Support Team Member to Sales Representative

    5 days ago

    Fairfield, Australia Lead Group Consultancy Full time

    Grow yourself in a growing company - 75k to 100k in your own speed! - Be the face of a sales for a leading business My clients is a leading player in the shopfitting industry, and they're seeking an ambitious Sales Support Member to become an integral part of our team. If you're looking for a company where you can not only make your mark but also **grow...

  • Customer Care Representative

    2 weeks ago

    East Toowoomba, Australia National Grower Register Pty Ltd Full time

    The National Grower Register (NGR) is currently seeking a passionate individual to join our Customer Care Team as a Customer Care Representative. As a Customer Care Representative, you will play a vital role in providing exceptional support and service to our valued customers. Join our highly efficient and nimble organisation that is dedicated to delivering...

  • Customer Support Administrator

    2 weeks ago

    Fairfield East, Australia Komatsu Full time

    **The Opportunity**: An exciting opportunity has become available for a Customer Service Administrator to join our Customer Support Centre located at our Head office in Fairfield. The role reports into our National Customer Support Centre Manager and will have you provide a high standard of support to both our internal and external customers, process parts...

  • Customer Support Administrator

    4 days ago

    Fairfield East, Australia Komatsu Full time

    Plenty of growth and development opportunities within a renowned global brand. - Fantastic employee benefits with a strong emphasis on work/life balance - Gain experience across spare parts, procurement and stock/inventory **The Opportunity**: As a Customer Support Administrator, you will be the first point of contact for all Internal and external customers...

  • Outside Sales Representative

    2 weeks ago

    Fairfield, Australia Building Material Distributors, Inc. Full time

    We have an exciting opportunity for a Specialty Product Representative to generate new business opportunities by calling on retailers, builders, contractors and architects to generate demand for targeted products with channel influencers and to drive specified product sales to new and established accounts. In addition, this position is responsible for...

  • Apprentice Customer Support Representative

    2 weeks ago

    Fairfield, Australia Komatsu Full time

    Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our planet thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of...

  • Customer Service Representative

    1 week ago

    East Melbourne, Australia IXOM Full time

    East Melbourne, VIC, AU, 3002 - Permanent IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive. Our products, services and solutions are used across many end markets, including dairy,...